why is my item hasnt been shipped yet? i paid for priority shipping

Yesterday I ordered a M-Horse Pure 3 from your Company. For Shipping I decided for 'Customs Free' and paid the extra Fee. But in all Replies I receive

would this fit a JEEP grand cherokee 2012 3.6 ENGINE ? 

I would need the address of the department store in Germany to send a product back

I want to order white scooter from your warehouse in GERMANY. Is it Europe version? Does it has 2 spare tires?

Gentlemen, to this day I have not received my order. And now, what do I do?

Salve il mio ordine si può tracciare? 

AA18D15F0721-0HD8UP   i need the location of my purchase

It has been 3 working days, how come my order hasn't shipped yet?

hi, I still have no received my order, and it's been many weeks. Also, the confirmation you sent is in Spanish, which I cannot read. Please send a new