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The Introduction of Help Center

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The Introduction of Help Center

#1
  • Posted 7 years ago
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Posted 7 years ago 2017-09-26#1

You can find our customer support policy here, such as Return Policy, Shipping Policy etc. You also can write post about product, order number and shipping, we will try our best to give you a perfect solution. If you have some suggestions, just let me know. Welcome to your comments.

Please express your problem clearly and respect everyone, don’t use profanity.

All posts and replies need to be audited by administrator. If you broke rules, we will have right to delete your posts and messages.

If you want to learn more details about forum rules, please click here: https://forum.tomtop.com/topic-119.html

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  • DANY DIARA

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#2
  • Posted 7 years ago

Posted 7 years ago 2017-09-27#1

BONSOIR j ai commandé ce matin  Numéro de commande: AN17I27I2457-G68XSK 1 portable et 1 carte sd malheureusement j ai cliqué sans faire attention aux délais de livraison alors k il me faut cette commande impérativement le 20 octobre au plus tard car je pars au Sénégal pour 6 mois et justement raison pour laquelle j ai vraiment besoin de cette commande !! je l ai passé en standard poufrriez vous me dire si je la recevrais à temps sinon je vous demande de bien vouloir me l envoyer en express et je vous règlerai le montant dès votre feu vert par carte bancaire !!! dans l attente de vous lire car votre support....mail invalide !! pour tchater impossible car on me dit telephone incorrect ?? j ai eu recours sur facebook mais pas de réponse !!! HELP  MERCI D AVANCE !!!!

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#3
  • Posted 7 years ago

Posted 7 years ago 2017-09-27#2

Solicitó la cancelación de mi pedido, pero nadie contesta al

que puedo hacer para cancelar mi pedido?

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#4
  • Posted 7 years ago

Posted 7 years ago 2017-09-28#3

Quote : Posted 9 hours ago by DANY DIARA


BONSOIR j ai commandé ce matin  Numéro de commande: AN17I27I2457-G68XSK 1 portable et 1 carte sd malheureusement j ai cliqué sans faire attention aux délais de livraison alors k il me faut cette commande impérativement le 20 octobre au plus tard car je pars au Sénégal pour 6 mois et justement raison pour laquelle j ai vraiment besoin de cette commande !! je l ai passé en standard poufrriez vous me dire si je la recevrais à temps sinon je vous demande de bien vouloir me l envoyer en express et je vous règlerai le montant dès votre feu vert par carte bancaire !!! dans l attente de vous lire car votre support....mail invalide !! pour tchater impossible car on me dit telephone incorrect ?? j ai eu recours sur facebook mais pas de réponse !!! HELP  MERCI D AVANCE !!!!



Cher client,

Merci d'avoir acheté chez Tomtop.

Comme votre problème, envoyez un courrier électronique à sup port@tomtop.com. Ensuite, notre équipe de service à la clientèle vous donnera une solution raisonnable. Pas de soucis. Bonne journée!

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#5
  • Posted 7 years ago

Posted 7 years ago 2017-09-28#4

Quote : Posted 6 hours ago by garzonguillen



Solicitó la cancelación de mi pedido, pero nadie contesta al

que puedo hacer para cancelar mi pedido?




Estimado cliente,

Disculpa las molestias que te causaron. ¿Podría usted amablemente decirnos su número de orden en primer lugar? Y entonces haremos nuestro mejor para ayudarle.

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#6
  • Posted 7 years ago

Posted 7 years ago 2017-10-10#5

Onde está a minha encomenda

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#7
  • Posted 7 years ago

Posted 7 years ago 2017-10-10#6

Quote : Posted an hour ago by louribmk


Onde está a minha encomenda


Olá, envie e-mail para support@tomtop.com e, em seguida, o nosso colega relacionado verificará o status do pedido para você. Obrigado.

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#8
  • Posted 7 years ago

Posted 7 years ago 2017-10-11#7

hi i am having problems making payment. i have set all my info with paypal. i need to close a sale. please help.

rio

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#9
  • Posted 7 years ago

Posted 7 years ago 2017-10-11#8

Quote :Posted a minute ago byrosario.fernandes

hi i am having problems making payment. i have set all my info with paypal. i need to close a sale. please help.

rio

Hello, We accept paypal here. If you were unable to place order by paypal or need cancel order, please send email to support@tomtop.com. We will make efforts to solve your problem asap. 

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#10
  • Posted 7 years ago

Posted 7 years ago 2017-10-12#9

how to put a order in

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