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WHAT’S THE TOMTOP PRODUCT WARRANTY?

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WHAT’S THE TOMTOP PRODUCT WARRANTY?

#1
  • Posted a year ago
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Posted a year ago 2017-09-19#1

Yes, everything you buy from TOMTOP has a guarantee of quality and will exactly match the description on the website.
Factories that supply TOMTOP are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team.
We double-check the contents of all orders carefully before dispatch to our customers.
You can be confident about ordering from TOMTOP just as much as any western retailer.

All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.

  1. 12 months Manufacturer`s Repair Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics). Categories includes LEDs & Flashlights, Computers & Networking, Cameras & Photo Accessories, Musical Instruments, Car Accessories, Video Accessories, Beauty and Health Gadgets, Game Accessories and other electronics, etc. 
    And there are some categories that have no warranty, such as Jewelry, Wallpapers, Cross-Stitch Embroidery, Decorative Paintings, Bedding, Bath, Home Textile, Stationeries and RC Models. Sports accessories usually are within 2 months warranty.
  2. Defective items MUST BE reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect  is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
  3. RIGHT OF CANCELLATIONUnless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).You must send your communication before the 14 days’ cancellation period has expired and return the item.EXCEPTIONS TO THE RIGHT OF CANCELLATIONThe right of cancellation does not apply to:· the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;· the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;· the supply of goods made to your specifications or clearly personalized;· the supply of goods which may deteriorate or expire rapidly;· the supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;· the delivery of newspapers, journals or magazines with the exception of subscription contracts. 

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  • Hwang

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#2
  • Posted a year ago

Posted a year ago 2017-09-28#1

I trust Tomtop. Products and services are all good.

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#3
  • Posted a year ago

Posted a year ago 2017-09-28#2

Quote : Posted 2 minutes ago by Hwang


I trust Tomtop. Products and services are all good.



Thanks for your support. If you need any assistance, please feel free to contact us. Thanks a lot.

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#4
  • Posted a year ago

Posted a year ago 2017-10-09#3

the product warranty is really good

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#5
  • Posted 4 months ago

Posted 4 months ago 2018-05-23#4

It’s been 5 days since I placed my order, I’d like to know why it’s still processing and I’d like to have an estimate on how long it’ll take for the shipment to arrive?  

  • AA18E15H1441-9AAM4X

 

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#6
  • Posted 4 months ago

Posted 4 months ago 2018-05-23#5

 I have ordered wax heater and I placed the order with a wrong postal code. My address is “ 189 saint Vincent St”, and my postal code is L4M3Z5. I am sorry for my mistake.

  AN18E12V2416-VGV5H4

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#7
  • Posted 4 months ago

Posted 4 months ago 2018-05-23#6

Quote :Posted an hour ago

It’s been 5 days since I placed my order, I’d like to know why it’s still processing and I’d like to have an estimate on how long it’ll take for the shipment to arrive?  

  • AA18E15H1441-9AAM4X

Hello  friend,

We will send item out within 24 hours and make you informed timely.

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#8
  • Posted 4 months ago

Posted 4 months ago 2018-05-23#7

Quote :Posted an hour ago

 I have ordered wax heater and I placed the order with a wrong postal code. My address is “ 189 saint Vincent St”, and my postal code is L4M3Z5. I am sorry for my mistake.

  AN18E12V2416-VGV5H4

Hello friend,

We have updated the shipping address in our system for you.

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#9
  • Posted 4 months ago

Posted 4 months ago 2018-05-24#8

Does it include UK  K6554-1

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#10
  • Posted 4 months ago

Posted 4 months ago 2018-05-24#9

how much for 6 pcs K5703-1, shipped to romania with YT ? 

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