Brave
Tomtop Rep
Replies:
46
Posts:
92
Credits:
275

OUR SERVICE CHANNELS

#1

Posted 6 years ago
Views:12570
Replies:327

Address：Third Floor 207 Regent Street W1B 3HH London UK, Contact number:+86-755-84596009

CONTACT US
For any questions, please send email to support@tomtop.com. We are looking forward to serve you and will reply to you ASAP.
Address:14273 E. Don Julian Rd. City of Industry,CA,91746,United States.
E-mail:us641@tomtop.us (Only for Wholesale) Tel：01-（626）3305188 （Only for Wholesale）

share to:

alexander_karlheinz.linke
junior member
Replies:
2
Posts:
0
Credits:
4

#2

Posted 6 years ago

Hello
wanted to ask times when my order is shipped?

Order number: AA17I05V3727-XG3LPN
and the
Order number: AN17I03V2145-VTB6ZW

if it is not deliverable who will tell you what?

Alexander Linke

Mannheim-Germany

share to:

cris_villegas75
junior member
Replies:
3
Posts:
3
Credits:
10

#3

Posted 6 years ago

its been 15days withoput movement for my order . Status is still "processing"

Can you pls update me about my order Order No.: AN17I10H4702-6ZHZ9D Order date: 2017-09-10 08:47:02

share to:

Meagan
Tomtop Rep
Replies:
12169
Posts:
1
Credits:
24898

#4

Posted 6 years ago

Quote : Posted 6 days ago by alexander_karlheinz.linke

Hello
wanted to ask times when my order is shipped?

Order number: AA17I05V3727-XG3LPN
and the
Order number: AN17I03V2145-VTB6ZW

if it is not deliverable who will tell you what?

Alexander Linke

Mannheim-Germany

Dear Customer,

Thanks for your message and sorry for late reply first.

I checked your orders, this order #AA17I05V3727-XG3LPN will be sent out within 72 hours and we will send you shipping notification.

We noticed you prefer cancel the second order, Could you please send email to support@tomtop.com ? And then our related colleague will give you advice timely. If you have any other problems or need assistance, please feel free to contact us. Thanks.

share to:

Meagan
Tomtop Rep
Replies:
12169
Posts:
1
Credits:
24898

#5

Posted 6 years ago

Quote : Posted 22 hours ago by cris_villegas75

its been 15days withoput movement for my order . Status is still "processing"

Can you pls update me about my order Order No.: AN17I10H4702-6ZHZ9D Order date: 2017-09-10 08:47:02

Dear Customer,

Your order has been dispatched shipped on 2017-9-25 with tracking No.CNB5007007. You can check the detail via this link:

http://www.winlinklogistics.com/api/track.php?awbno=CNB5007007 Please wait until the expected delivery date. If you have any other problems or need assistance, please feel free to contact us. We will do our best to solve your problem asap. Thanks a lot.

share to:

Phillip Grizzell
junior member
Replies:
1
Posts:
2
Credits:
6

#6

Posted 6 years ago

its been 6days without movement for my order . Status is still "processing"

Please update Order No.: AN17I20J1509-C68NQ6 Order date: 2017-09-20 10:15:09

share to:

Meagan
Tomtop Rep
Replies:
12169
Posts:
1
Credits:
24898

#7

Posted 6 years ago

Quote : Posted 15 hours ago by Phillip Grizzell

its been 6days without movement for my order . Status is still "processing"

Please update Order No.: AN17I20J1509-C68NQ6 Order date: 2017-09-20 10:15:09

So sorry for the inconvenience caused.

I have checked your order,it was dispatched with tracking No.RG606627642CN ,usually it takes 7-25 business days for carrier to finish the deliver ,which means 12-38 natural days.
You can check the update via this link :http://www.17track.net/en/track?nums=RG606627642CN

The shipment item is in transit now, Could you keep patience and wait until the expected delivery date. If you could not receive it by then, please contact us. Best Regards!

share to:

fddifference
junior member
Replies:
8
Posts:
0
Credits:
15

#8

Posted 6 years ago

the amount is deducted from my debit card and it still shows payment processing?

share to:

Meagan
Tomtop Rep
Replies:
12169
Posts:
1
Credits:
24898

#9

Posted 6 years ago

Quote : Posted 8 minutes ago by fddifference

the amount is deducted from my debit card and it still shows payment processing?

Dear Customer,

Thanks for shopping with us. For this problem, Would you please offer us your order number firstly ? And then i will check it with our related colleague and fix this issue timely. Thanks for your assistance in advance.

share to:

electroniquejp
junior member
Replies:
6
Posts:
0
Credits:
11

#10

Posted 6 years ago

can we have a tracking # on order AN17I19I4735-5MPZ8N

share to: