Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?
  • Joshua lena

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Joshua lena junior member

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#71
  • Posted 6 years ago

Posted 6 years ago 2018-06-21#71

I received this order and it looked like someone had returned it. bag was open black cover was missing and there were no instructions. 

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  • Oliversmith

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Oliversmith junior member

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#72
  • Posted 6 years ago

Posted 6 years ago 2018-06-21#72

How many make up brushes does it have ?    W1245

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  • Meagan

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Meagan Tomtop Rep

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#73
  • Posted 6 years ago

Posted 6 years ago 2018-06-21#73

Quote :Posted an hour ago

I received this order and it looked like someone had returned it. bag was open black cover was missing and there were no instructions. 

Dear Customer,

Could you take photos for the item you received ? And send it to support@tomtop.com.

And then related colleague will deal with this issue. 

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  • Meagan

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#74
  • Posted 6 years ago

Posted 6 years ago 2018-06-21#74

Quote :Posted an hour ago

How many make up brushes does it have ?    W1245

Dear  Customer,


Here are 10 brushes.  

For more information, please check details via this link :https://www.tomtop.com/p-w1245.html  

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  • jesscee

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jesscee junior member

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#75
  • Posted 6 years ago

Posted 6 years ago 2018-06-22#75

I have a problem with my product,     It is charged, it was charging ok, LED's was ok, after then it died 

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  • Meagan

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Meagan Tomtop Rep

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#76
  • Posted 6 years ago

Posted 6 years ago 2018-06-22#76

Quote :Posted an hour ago

I have a problem with my product,     It is charged, it was charging ok, LED's was ok, after then it died 

Dear  Customer,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Jeremi

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Jeremi junior member

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#77
  • Posted 6 years ago

Posted 6 years ago 2018-06-25#77

Is it waterproof?    Y5397B 

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  • Meagan

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#78
  • Posted 6 years ago

Posted 6 years ago 2018-06-25#78

Quote :Posted an hour ago

Is it waterproof?    Y5397B 

Dear   Customer,

It has water-resistance, but it's still for business style, waterproof is not particularly strong.

For more information, please check this link :https://www.tomtop.com/p-y5397b.html 

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  • Jaiganesh

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Jaiganesh junior member

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#79
  • Posted 6 years ago

Posted 6 years ago 2018-06-26#79

Is the deal currently the EU Version ? Also two additional wheels and a german charger?   

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  • MIYER

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MIYER junior member

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#80
  • Posted 6 years ago

Posted 6 years ago 2018-06-26#80

Is the mouthpiece 4c or 6c   I2061

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