Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?
  • Upendra

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Upendra junior member

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#81
  • Posted 6 years ago

Posted 6 years ago 2018-06-26#81

haw many time this product is  garanteed?   Y5151B

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  • Meagan

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#82
  • Posted 6 years ago

Posted 6 years ago 2018-06-26#82

Quote :Posted 30 minutes ago

Is the deal currently the EU Version ? Also two additional wheels and a german charger?   

Dear Customer,

We don't add additional wheels. it's EU charger.   

You can visit link for more information: https://www.tomtop.com/search/y5151b.html

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  • Meagan

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Meagan Tomtop Rep

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#83
  • Posted 6 years ago

Posted 6 years ago 2018-06-26#83

Quote :Posted 30 minutes ago

Is the mouthpiece 4c or 6c   I2061

Dear Customer,

It is 4C    

You can visit link for more information:  https://www.tomtop.com/search/i2061.html

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  • Meagan

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Meagan Tomtop Rep

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#84
  • Posted 6 years ago

Posted 6 years ago 2018-06-26#84

Quote :Posted 30 minutes ago

haw many time this product is  garanteed?   Y5151B

Dear Customer,

Half a year.   

You can visit link for more information:  https://www.tomtop.com/search/y5151b.html

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  • jakethe

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jakethe junior member

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#85
  • Posted 6 years ago

Posted 6 years ago 2018-06-27#85

do you or do you not ship to MALTA.(Europe)W      T-9877 

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  • Meagan

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Meagan Tomtop Rep

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#86
  • Posted 6 years ago

Posted 6 years ago 2018-06-27#86

Quote :Posted 52 minutes ago

do you or do you not ship to MALTA.(Europe)W      T-9877 

Dear  Customer,

Sorry , don't ship to MALTA .

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  • silvanei

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silvanei junior member

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#87
  • Posted 6 years ago

Posted 6 years ago 2018-06-28#87

My order number: AA18E31R2643-89CCG2 Today I received my parcel. Then I saw this product. This product is not a 20mp camera because this camera recording video is not a full high definition video. So I want you to take back this product and return my balance. 

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  • Meagan

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#88
  • Posted 6 years ago

Posted 6 years ago 2018-06-28#88

Quote :Posted an hour ago

My order number: AA18E31R2643-89CCG2 Today I received my parcel. Then I saw this product. This product is not a 20mp camera because this camera recording video is not a full high definition video. So I want you to take back this product and return my balance. 

Dear  Customer,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Ginny

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Ginny junior member

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#89
  • Posted 6 years ago

Posted 6 years ago 2018-06-29#89

My order number AA18F13F0702-VA5EKZ for Video Camera Monitor 720P HD For Home Security.
After installing the video camera and while I'm using the camera I've the camera will sometimes reboot itself.  For example as I'm panning the camera around, the screen will freeze up and then I'll hear the system reboot.  Sometimes it will reboot several times.  This type of system is NOT acceptable.  Please find out from the vendor how I'll be able to fix this problem.

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  • Bonolo

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Bonolo junior member

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#90
  • Posted 6 years ago

Posted 6 years ago 2018-06-29#90

his camera arrived last week and, unfortunately, I realized that there is some flaw.The lens glass seems to have a "bubble" of air.

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