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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Meagan

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Meagan Tomtop Rep

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#41
  • Posted 5 years ago

Posted 5 years ago 2018-05-30#41

Quote :Posted an hour ago

I recieved my earphones and when i took the charging plug out the inside of earphone came out and broke.   

  • Order # BA18E06D4406-EUBIJ7

Hello  friend,



Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#42
  • Posted 5 years ago

Posted 5 years ago 2018-05-30#42

Quote :Posted an hour ago

I received today my order AN18E13M0302-09VRAY
And both are broken

Hello  friend,



Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • prasanjit

  • junior member

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prasanjit junior member

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#43
  • Posted 5 years ago

Posted 5 years ago 2018-05-31#43

I want to inquire about my item information,     Could you help me find out what is wrong with my order AN18E04F4304-VJ4FT4 

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  • Georgina

  • junior member

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Georgina junior member

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#44
  • Posted 5 years ago

Posted 5 years ago 2018-05-31#44

I've been waiting for the return for a long time. when will it be effective?  

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#45
  • Posted 5 years ago

Posted 5 years ago 2018-05-31#45

Quote :Posted 24 minutes ago

I want to inquire about my item information,     Could you help me find out what is wrong with my order AN18E04F4304-VJ4FT4 

Hello  friend,

Please check updates via this link:  https://t.17track.net/zh-cn#nums=RF541245369SG

Here is the latest tracking information:

2018-05-12 15:45

SGSINJ, The item was sent to the destination country

If everything goes well, you will receive the item within 15-25 working days.

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  • Meagan

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Meagan Tomtop Rep

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#46
  • Posted 5 years ago

Posted 5 years ago 2018-05-31#46

Quote :Posted 21 minutes ago

I've been waiting for the return for a long time. when will it be effective?  

Hello  friend,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • antonionni

  • junior member

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antonionni junior member

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#47
  • Posted 5 years ago

Posted 5 years ago 2018-06-02#47

Why was the order canceled when I paid for the order?     AA18E28I5910-PK2TPI

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#48
  • Posted 5 years ago

Posted 5 years ago 2018-06-02#48

Quote :Posted 40 minutes ago

Why was the order canceled when I paid for the order?     AA18E28I5910-PK2TPI

Dear  Customer,

We have not received your payment here. Could you please contact your bank to check details firstly ? 

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  • antonionni

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antonionni junior member

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#49
  • Posted 5 years ago

Posted 5 years ago 2018-06-04#49

Order Number: AN18C03B4410-VZNNDR 

I have not received it 

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  • Jimgreen

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Jimgreen junior member

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#50
  • Posted 5 years ago

Posted 5 years ago 2018-06-04#50

Does it has WIFI and blue tooth   V2347EU

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