Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?
  • Meagan

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Meagan Tomtop Rep

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#31
  • Posted 3 years ago

Posted 3 years ago 2018-05-28#31

Quote :Posted an hour ago

the new Vacuum Cleaner from my order Order Nr.: AN18E15U3421-UZQBHH is not charging. After error diagnostics I found, that the Dock Charger for loading the vacuum just has a DC output of 4,2 V.   As described it should have 20 V DC with 1.8 A.  My wall power is 220 V AC.   This would explain why the robot can turn on on the dock, but tuns off immediately when starting a cleaning. 
How can we proceed on that problem? 

Hello  friend,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Meagan

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Meagan Tomtop Rep

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#32
  • Posted 3 years ago

Posted 3 years ago 2018-05-28#32

Quote :Posted an hour ago

I got a helmet today, it's damaged.

in the box was only a damaged helmet! protection of hands in the box was not, I'm waiting for her!

Hello  friend,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • keyser

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keyser

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#33
  • Posted 3 years ago

Posted 3 years ago 2018-05-29#33

Hi,

We could not get the GPS to work.   Item ID : AA18D30Q2022-H2SQ1J 

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  • Dominic

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Dominic junior member

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#34
  • Posted 3 years ago

Posted 3 years ago 2018-05-29#34

will this product available from europian stock ? Because if i order from there i don’t have to pay tax .  D5342B

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  • Meagan

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Meagan Tomtop Rep

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#35
  • Posted 3 years ago

Posted 3 years ago 2018-05-29#35

Quote :Posted 2 hours ago

Hi,

We could not get the GPS to work.   Item ID : AA18D30Q2022-H2SQ1J 

Hello  friend,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Meagan

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Meagan Tomtop Rep

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#36
  • Posted 3 years ago

Posted 3 years ago 2018-05-29#36

Quote :Posted an hour ago

will this product available from europian stock ? Because if i order from there i don’t have to pay tax .  D5342B

Hello  friend,

It might be in European stock in the feature, but it takes long time .

And you can buy it from China, we can send to European with tax free way, you do not  need to pay customs fee.    

Please check details vis this link :https://www.tomtop.com/search/d5342b.html

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  • Samya

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Samya junior member

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#37
  • Posted 3 years ago

Posted 3 years ago 2018-05-30#37

I bought  rc truck but for some reason it just doesn't work anymore, so it seems to be the main power source of the truck i don't know how it's called, bit i know you guys know what i mean, so do you guys sell that part or how do i get my truck fix??  

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  • Welington

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Welington junior member

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#38
  • Posted 3 years ago

Posted 3 years ago 2018-05-30#38

I recieved my earphones and when i took the charging plug out the inside of earphone came out and broke.   

  • Order # BA18E06D4406-EUBIJ7

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  • Lucian

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Lucian junior member

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#39
  • Posted 3 years ago

Posted 3 years ago 2018-05-30#39

I received today my order AN18E13M0302-09VRAY

And both are broken

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  • Meagan

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Meagan Tomtop Rep

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#40
  • Posted 3 years ago

Posted 3 years ago 2018-05-30#40

Quote :Posted an hour ago

I bought  rc truck but for some reason it just doesn't work anymore, so it seems to be the main power source of the truck i don't know how it's called, bit i know you guys know what i mean, so do you guys sell that part or how do i get my truck fix??  

Hello  friend,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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