WHAT’S THE TOMTOP PRODUCT WARRANTY? 39 - Help Center

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Meagan
Tomtop Rep
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#1611

Posted 19 days ago

Quote :Posted 3 minutes ago
The product I received is damaged, what should I do?

Dear Sthefanne,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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sharon
junior member
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#1612

Posted 12 days ago

The product I received is damaged. What should I do?

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Meagan
Tomtop Rep
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#1613

Posted 12 days ago

Quote :Posted 8 minutes ago
The product I received is damaged. What should I do?
Dear sharon,

Please contact our customer service at support@tomtop.com for after-sales issues. We will offer you a good solution .

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Carlotta
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#1614

Posted 4 days ago

You sent me a message that my order has been cancelled, but I didn't ask to cancel, what's going on?

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Meagan
Tomtop Rep
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#1615

Posted 4 days ago

Quote :Posted 14 minutes ago
You sent me a message that my orderhas been cancelled, but I didn't ask to cancel, what's going on?
Dear Carlotta,
It seems that you may have created two orders simultaneously. One of them was not paid for and has been canceled by the system.
The other order, if paid, will be shipped successfully.Thank you for your understanding.

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