WHAT’S THE TOMTOP PRODUCT WARRANTY? 39 - Help Center

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Meagan
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#1611

Posted a month ago

Quote :Posted 3 minutes ago
The product I received is damaged, what should I do?

Dear Sthefanne,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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sharon
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#1612

Posted a month ago

The product I received is damaged. What should I do?

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Meagan
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#1613

Posted a month ago

Quote :Posted 8 minutes ago
The product I received is damaged. What should I do?
Dear sharon,

Please contact our customer service at support@tomtop.com for after-sales issues. We will offer you a good solution .

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Carlotta
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#1614

Posted a month ago

You sent me a message that my order has been cancelled, but I didn't ask to cancel, what's going on?

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Meagan
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#1615

Posted a month ago

Quote :Posted 14 minutes ago
You sent me a message that my orderhas been cancelled, but I didn't ask to cancel, what's going on?
Dear Carlotta,
It seems that you may have created two orders simultaneously. One of them was not paid for and has been canceled by the system.
The other order, if paid, will be shipped successfully.Thank you for your understanding.

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Lautaro
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#1616

Posted 27 days ago

Whether my order has been paid successfully ? AN24L20K0716-FPM4KG

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Meagan
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#1617

Posted 27 days ago

Quote :Posted 8 minutes ago
Whether my order has been paid successfully ? AN24L20K0716-FPM4KG
Dear Lautaro,
Your order has been paid successfully and is being processed by the warehouse.
Once it ships, you will receive tracking information.
Thank you for your support.

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Jerlan
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#1618

Posted 14 days ago

Could you send me the track number of my order AA25A02N2216-N11HGT. I havent received it. Thank you.

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Meagan
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#1619

Posted 14 days ago

Quote :Posted 4 minutes ago
Could you send me the track number of my order AA25A02N2216-N11HGT. I havent received it. Thank you.

Dear Jerlan ,

Please check updates via this link: https://t.17track.net/en#nums=CO853717925DE

Here is the latest tracking information:

2025-01-06 00:00

The consignment is transported.

2025-01-06 00:00

The consignment is being transported to the delivering post office.

If everything goes well, you will receive the item soon .

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Studio
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#1620

Posted 7 days ago

I have an issue with my 3d printer, could you tell me how i can exchange with warranty service?

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