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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Meagan

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Meagan Tomtop Rep

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#1511
  • Posted 16 days ago

Posted 16 days ago 2024-04-30#1511

Quote :Posted 5 minutes ago

I ordere a package from you guys and haven't heard anything from you and haven't got my money back yet .

Dear efrain,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • abonga

  • junior member

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abonga junior member

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#1512
  • Posted 10 days ago

Posted 10 days ago 2024-05-06#1512

I am still waiting for my package, I have no information about this .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12218
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#1513
  • Posted 10 days ago

Posted 10 days ago 2024-05-06#1513

Quote :Posted 12 minutes ago

I am still waiting for my package, I have no information about this .

Dear abonga,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Lyndie

  • junior member

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Lyndie junior member

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#1514
  • Posted 8 days ago

Posted 8 days ago 2024-05-08#1514

I want to cancel my order asap please ，number AN24E06M3559-S0HHQK .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12218
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#1515
  • Posted 8 days ago

Posted 8 days ago 2024-05-08#1515

Quote :Posted 2 minutes ago

I want to cancel my order asap please ，number AN24E06M3559-S0HHQK .

Dear Lyndie,

We've paused your order in our system. 

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • abonga

  • junior member

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abonga junior member

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#1516
  • Posted 6 days ago

Posted 6 days ago 2024-05-10#1516

I am still waiting for my package, I have no information about this .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12218
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#1517
  • Posted 6 days ago

Posted 6 days ago 2024-05-10#1517

Quote :Posted 2 minutes ago

I am still waiting for my package, I have no information about this .

Dear abonga,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Prinal

  • junior member

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Prinal junior member

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#1518
  • Posted 3 days ago

Posted 3 days ago 2024-05-13#1518

Regarding my order AA24E06R1402-P0EDRN,can you give me a delivery date? 

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  • Meagan

  • Tomtop Rep

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    12218

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    24996

Meagan Tomtop Rep

  • Replies: 12218
  • Posts: 1
  • Credits: 24996
#1519
  • Posted 3 days ago

Posted 3 days ago 2024-05-13#1519

Quote :Posted 4 minutes ago

Regarding my order AA24E06R1402-P0EDRN,can you give me a delivery date? 

Hello  Prinal ,

Please check updates via this link:https://t.17track.net/en#nums=13499304989213&fc=100321

Here is the latest tracking information:

2024-05-11 00:00  In transit

2024-05-07 00:00  Parcel handed to DPD

Because the international shipping would take longer time.

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