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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1521
  • Posted 6 months ago

Posted 6 months ago 2024-05-17#1521

Quote :Posted 4 minutes ago

I have a problem with my order AA24E07G4519-QRIQWT,please support .

Hello Tlek ,

Please check updates via this link:https://t.17track.net/en#nums=CN004574659DE

Here is the latest tracking information:

2024-05-17 07:48

FR, Your package is in the delivery site that serves your address. We prepare it for delivery.

2024-05-16 12:58

EN, Your package cannot be delivered today. It will be delivered as soon as possible.

Because the international shipping would take longer time. Please wait patiently.

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  • Jeremi

  • junior member

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    18

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Jeremi junior member

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#1522
  • Posted 6 months ago

Posted 6 months ago 2024-05-20#1522

Can I have a tracking number for my order?

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1523
  • Posted 6 months ago

Posted 6 months ago 2024-05-20#1523

Quote :Posted 6 minutes ago

Can I have a tracking number for my order?

Dear Jeremi,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Ethan Bra

  • junior member

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Ethan Bra junior member

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#1524
  • Posted 6 months ago

Posted 6 months ago 2024-05-24#1524

I have a problem with my order AA24E07G4519-QRIQWT,please support .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12523
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#1525
  • Posted 6 months ago

Posted 6 months ago 2024-05-24#1525

Quote :Posted 4 minutes ago

I have a problem with my order AA24E07G4519-QRIQWT,please support .

HelloEthan Bra,

I check it delivery on Mar.16 .Please check updates via this link :https://t.17track.net/en#nums=CN004570515DE

Here are the latest updates:

2024-05-16 10:38

EN, Your package is delivered.

2024-05-16 07:59

FR, Your package is in the delivery site that serves your address. We prepare it for delivery.

If you did not receive it , can you contact the local \DHL with your full name and tracking number # CN004570515DE?

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  • Annelia

  • junior member

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Annelia junior member

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#1526
  • Posted 6 months ago

Posted 6 months ago 2024-05-27#1526

Please refund my money i did purchase this item somewhere else No.AA24D28E1254-6CR12C .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1527
  • Posted 6 months ago

Posted 6 months ago 2024-05-27#1527

Quote :Posted 2 minutes ago

Please refund my money i did purchase this item somewhere else No.AA24D28E1254-6CR12C .

Dear Annelia ,

Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

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  • Michale

  • junior member

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Michale junior member

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#1528
  • Posted 5 months ago

Posted 5 months ago 2024-05-31#1528

Vorrei sapere se c'è qualcosa che non va nel mio ordine BA24E26S1222-SUWNBM ?

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1529
  • Posted 5 months ago

Posted 5 months ago 2024-05-31#1529

Quote :Posted 7 minutes ago

Vorrei sapere se c'è qualcosa che non va nel mio ordine BA24E26S1222-SUWNBM ?

Ciao Michele,

Si prega di controllare gli aggiornamenti tramite questo collegamento:https://t.17track.net/en#nums=CN005309709DE

Ecco le informazioni di tracciamento più recenti:

2024-05-31 07:26

Germania, la spedizione è stata preparata per il successivo trasporto.

28/05/2024 09:37

Germania, la spedizione internazionale è stata elaborata nel centro pacchi di origine

Perché la spedizione internazionale richiederebbe più tempo. Per favore aspetta pazientemente.

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  • silvanei

  • junior member

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    34

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silvanei junior member

  • Replies: 34
  • Posts: 14
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#1530
  • Posted 5 months ago

Posted 5 months ago 2024-06-03#1530

Please proceed with the shipment immediately because I need them urgently.

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