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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1501
  • Posted 7 months ago

Posted 7 months ago 2024-04-15#1501

Quote :Posted 2 minutes ago

I realized too late that I had the wrong printer when ordering. in fact I wanted the ender 3 v3 ke. How can we do ?

Dear Luchii,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Jerlan

  • junior member

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Jerlan junior member

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#1502
  • Posted 7 months ago

Posted 7 months ago 2024-04-17#1502

Je souhaite connaître la date de livraison de ma commande FBA24D14U4604-506CGY .

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  • Meagan

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Meagan Tomtop Rep

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#1503
  • Posted 7 months ago

Posted 7 months ago 2024-04-17#1503

Quote :Posted 6 minutes ago

Je souhaite connaître la date de livraison de ma commande FBA24D14U4604-506CGY .

Bonjour Jerlan ,

Veuillez vérifier les mises à jour via ce lien:https://t.17track.net/en#nums=CB384344301DE

Voici les dernières informations de suivi :

2024-04-16 19:44

Allemagne, L'envoi international a été traité dans le centre colis d'origine

2024-04-16 11:14

Les données d'instructions pour cet envoi ont été fournies par l'expéditeur à DHL par voie électronique.

S'il vous plaît, attendez patiemment. Nous espérons sincèrement que vous pourrez le recevoir au plus vite.

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  • Suyash

  • junior member

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Suyash junior member

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#1504
  • Posted 7 months ago

Posted 7 months ago 2024-04-22#1504

I ask for information about the shipping of the order No.BA24D16U1155-M7VPZI in question, I haven't received it yet. 

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  • Meagan

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Meagan Tomtop Rep

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#1505
  • Posted 7 months ago

Posted 7 months ago 2024-04-22#1505

Quote :Posted 5 minutes ago

I ask for information about the shipping of the order No.BA24D16U1155-M7VPZI in question, I haven't received it yet. 

Hello  Suyash ,

Please check updates via this link:https://t.17track.net/en#nums=TW641252097&fc=190008

Here is the latest tracking information:

2024-04-22 08:35

TORINO, TORINO, IT, Delivered to local carrier

2024-04-22 08:34

TORINO, TORINO, IT, Departed from facility

Because the international shipping would take longer time. Please wait patiently.

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  • Carlotta

  • junior member

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Carlotta junior member

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#1506
  • Posted 7 months ago

Posted 7 months ago 2024-04-24#1506

Why is my order on hold ,please help . 

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  • Meagan

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Meagan Tomtop Rep

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#1507
  • Posted 7 months ago

Posted 7 months ago 2024-04-24#1507

Quote :Posted 7 minutes ago

Why is my order on hold ,please help . 

Dear Carlotta,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Kamylla

  • junior member

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Kamylla junior member

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#1508
  • Posted 6 months ago

Posted 6 months ago 2024-04-28#1508

BN24D25Q3835-SFIF4K，mi potete rispondere a che punto sta il mio ordine? 

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1509
  • Posted 6 months ago

Posted 6 months ago 2024-04-28#1509

Quote :Posted 5 minutes ago

BN24D25Q3835-SFIF4K，mi potete rispondere a che punto sta il mio ordine? 

Bonjour Kamylla,

Veuillez vérifier les mises à jour via ce lien :https://t.17track.net/en#nums=UJ413687337YP

Voici les dernières informations de suivi :

2024-04-27 20:57

Traitement de la saisie des informations

2024-04-27 20:57

Dernier kilomètre => Poste Italiane, Numéro de suivi 5P13D91064956

Si tout se passe bien, vous recevrez l'article dans un délai de 15 à 25 jours ouvrables.

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  • efrain

  • junior member

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efrain junior member

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#1510
  • Posted 6 months ago

Posted 6 months ago 2024-04-30#1510

I ordere a package from you guys and haven't heard anything from you and haven't got my money back yet .

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