Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?
  • Geilson

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Geilson junior member

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#1401
  • Posted 2 months ago

Posted 2 months ago 2023-09-25#1401

The moneys has came out of my account send my parcel please .

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  • Meagan

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Meagan Tomtop Rep

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#1402
  • Posted 2 months ago

Posted 2 months ago 2023-09-25#1402

Quote :Posted 2 minutes ago

The moneys has came out of my account send my parcel please .

Dear Geilson,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Suyash

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Suyash junior member

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#1403
  • Posted 2 months ago

Posted 2 months ago 2023-09-27#1403

Since 09/18 my package has been in "label created" status, tracking number is1Z41505E6806505302, is it possible to check? 

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  • Meagan

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Meagan Tomtop Rep

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#1404
  • Posted 2 months ago

Posted 2 months ago 2023-09-27#1404

Quote :Posted 4 minutes ago

Since 09/18 my package has been in "label created" status, tracking number is1Z41505E6806505302, is it possible to check? 

Hello Suyash,

Please check updates via this link:https://t.17track.net/en#nums=1Z41505E6806505302

Here is the latest tracking information:

2023-09-27 04:33

Dobra Strykow, PL, Departed from Facility

2023-09-27 00:16

Dobra Strykow, PL, Export Scan

Because the international shipping would take longer time. Please wait patiently.

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  • Niakr

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Niakr junior member

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#1405
  • Posted 2 months ago

Posted 2 months ago 2023-10-05#1405

Today still the order status is “processing” and I will be away from my house from 10 to 23 of october. I hope you can help me. 

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  • Meagan

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Meagan Tomtop Rep

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#1406
  • Posted 2 months ago

Posted 2 months ago 2023-10-05#1406

Quote :Posted 2 minutes ago

Today still the order status is “processing” and I will be away from my house from 10 to 23 of october. I hope you can help me. 

Dear Niakr,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Susanne

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Susanne junior member

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#1407
  • Posted a month ago

Posted a month ago 2023-10-06#1407

This is my order number: AA23J04K3232-Z9GI48,I just don’t understand why the order is still in “processing” since I’ve already paid.

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  • Meagan

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Meagan Tomtop Rep

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#1408
  • Posted a month ago

Posted a month ago 2023-10-06#1408

Quote :Posted 7 minutes ago

This is my order number: AA23J04K3232-Z9GI48,I just don’t understand why the order is still in “processing” since I’ve already paid.

Hello Susanne ,

Please check updates via this link:https://t.17track.net/en#nums=WNBAA0267402761YQ

Here is the latest tracking information:

2023-10-06 09:13

Shenzhen, Parcel received at Shenzhen Sorting Centre.

2023-10-05 11:11

Parcel Data Received

If everything goes well, you will receive the item within 15-25 working days.

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  • Jerlan

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Jerlan junior member

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#1409
  • Posted a month ago

Posted a month ago 2023-10-09#1409

Buongiorno avrei cortesemente bisogno di sapere più o meno i tempi di consegna dell ordine.

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  • Meagan

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Meagan Tomtop Rep

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#1410
  • Posted a month ago

Posted a month ago 2023-10-09#1410

Quote :Posted 5 minutes ago

Buongiorno avrei cortesemente bisogno di sapere più o meno i tempi di consegna dell ordine.

Caro Jerlan,

Potresti per favore comunicarci il numero del tuo ordine? E poi ti daremo una soluzione ragionevole.

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