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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • gosseyn

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gosseyn junior member

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#1391
  • Posted a year ago

Posted a year ago 2023-09-08#1391

I bought a bait boat a few weeks ago, unfortunately It went wrong，please help BA23G03J2909-K77MAL .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1392
  • Posted a year ago

Posted a year ago 2023-09-08#1392

Quote :Posted 5 minutes ago

I bought a bait boat a few weeks ago, unfortunately It went wrong，please help BA23G03J2909-K77MAL .

Dear gosseyn ,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? 

And then we will contact our technician and give you a reasonable solution.

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  • Prinal

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Prinal junior member

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#1393
  • Posted a year ago

Posted a year ago 2023-09-11#1393

BA23I08V1107-84U2JF,please let me know when you will dispatch the goods and I'm waiting for your tracking number.

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  • Meagan

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Meagan Tomtop Rep

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#1394
  • Posted a year ago

Posted a year ago 2023-09-11#1394

Quote :Posted 5 minutes ago

BA23I08V1107-84U2JF,please let me know when you will dispatch the goods and I'm waiting for your tracking number.

Hello Prinal ,

Please check updates via this link:https://t.17track.net/en#nums=CA794530471DE

Here is the latest tracking information:

2023-09-10 20:01

Shipment in transit to DHL.

2023-09-10 14:10

Order data transmitted electronically

Because the international shipping would take longer time. Please wait patiently.

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  • Panqui

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Panqui junior member

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#1395
  • Posted a year ago

Posted a year ago 2023-09-15#1395

Y a t-il la batterie avec le bateau ? Y13318EU

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  • Meagan

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Meagan Tomtop Rep

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#1396
  • Posted a year ago

Posted a year ago 2023-09-15#1396

Quote :Posted 2 minutes ago

Y a t-il la batterie avec le bateau ? Y13318EU

Cher Panqui , 

La batterie est incluse à bord et est une batterie interne.

Pour plus d'informations, voir ce lien:https://www.tomtop.com/p-y13318eu.html

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  • Marcell

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Marcell junior member

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#1397
  • Posted a year ago

Posted a year ago 2023-09-18#1397

I would like to cancel my order please.

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  • Meagan

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Meagan Tomtop Rep

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#1398
  • Posted a year ago

Posted a year ago 2023-09-18#1398

Quote :Posted 2 minutes ago

I would like to cancel my order please.

Dear Marcell,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Danielle

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Danielle junior member

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#1399
  • Posted a year ago

Posted a year ago 2023-09-22#1399

No.BA23H31R1415-4YEBTT.Ich wollte fragen, ob mit dem Versand alles gut geklappt hat.

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  • Meagan

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Meagan Tomtop Rep

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#1400
  • Posted a year ago

Posted a year ago 2023-09-22#1400

Quote :Posted 7 minutes ago

No.BA23H31R1415-4YEBTT.Ich wollte fragen, ob mit dem Versand alles gut geklappt hat.

Hallo Danielle,

Bitte überprüfen Sie Updates über diesen Link:https://t.17track.net/en#nums=YT2324421266003184

Hier sind die neuesten Tracking-Informationen:

21.09.2023 05:48  DE, Sortiert

11.09.2023 15:39

AMSTERDAM, NORDHOLLAND, NL, Lieferung an einen örtlichen Spediteur

Bitte warte geduldig. Wir hoffen aufrichtig, dass Sie es so schnell wie möglich erhalten können.

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