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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Samya

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Samya junior member

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#1371
  • Posted a year ago

Posted a year ago 2023-08-07#1371

Order BA23G21M4143-S507S9,today is the 6th of August and I didnt receive the goods.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1372
  • Posted a year ago

Posted a year ago 2023-08-07#1372

Quote :Posted 9 minutes ago

Order BA23G21M4143-S507S9,today is the 6th of August and I didnt receive the goods.

Hello Samya,

Please check updates via this link:https://t.17track.net/en#nums=YT2320221266060328

Here is the latest tracking information:

2023-08-02 08:00

The shipment is at local post office available for collection

2023-08-01 08:46

The shipment is on its way to be delivered

Because the international shipping would take longer time. Please wait patiently.

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  • abonga

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abonga junior member

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#1373
  • Posted a year ago

Posted a year ago 2023-08-09#1373

Could you please cancel my order No:BA23H08S4607-XT9P9P?

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  • Meagan

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Meagan Tomtop Rep

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#1374
  • Posted a year ago

Posted a year ago 2023-08-09#1374

Quote :Posted 11 minutes ago

Could you please cancel my order No:BA23H08S4607-XT9P9P?

Dear abonga ,

We've paused your order in our system. 

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • jurinoha

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jurinoha junior member

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#1375
  • Posted a year ago

Posted a year ago 2023-08-14#1375

Merci de me donner une idée sur la date de livraison de cette commande .

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  • Meagan

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Meagan Tomtop Rep

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#1376
  • Posted a year ago

Posted a year ago 2023-08-14#1376

Quote :Posted 6 minutes ago

Merci de me donner une idée sur la date de livraison de cette commande .

Cher jurinoha,

Pourriez-vous s'il vous plaît nous communiquer votre numéro de commande? Et puis nous vous donnerons une solution raisonnable.

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  • Joaquim

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Joaquim junior member

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#1377
  • Posted a year ago

Posted a year ago 2023-08-18#1377

AA23H13W4839-FYSVE1，I ordered a tenor saxophone on August 13. Could you give an idea of the delivery time? 

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  • Meagan

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Meagan Tomtop Rep

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#1378
  • Posted a year ago

Posted a year ago 2023-08-18#1378

Quote :Posted 18 minutes ago

AA23H13W4839-FYSVE1，I ordered a tenor saxophone on August 13. Could you give an idea of the delivery time? 

Hello Joaquim ,

Please check updates via this link:https://t.17track.net/en#nums=YT2322621211001731

Here is the latest tracking information:

2023-08-17 21:11

CN, Arrived at the origin international airport

2023-08-17 11:11

Mainland China, CN, Shipment is in transit to next facility

Because the international shipping would take longer time. Please wait patiently.

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  • silvanei

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silvanei junior member

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#1379
  • Posted a year ago

Posted a year ago 2023-08-22#1379

AA23H11O3131-VAEU5Y，clicked tracking number and got 404 not available，please help .

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  • Meagan

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Meagan Tomtop Rep

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#1380
  • Posted a year ago

Posted a year ago 2023-08-22#1380

Quote :Posted 5 minutes ago

AA23H11O3131-VAEU5Y，clicked tracking number and got 404 not available，please help .

Hello silvanei,

Please check updates via this link:https://t.17track.net/en#nums=YT2322621211000823

Here is the latest tracking information:

2023-08-22 06:15

Réception sortante au sous-dépôt

2023-08-22 06:02

Manifesté pour la livraison

Because the international shipping would take longer time. Please wait patiently.

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