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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#111
  • Posted 6 years ago

Posted 6 years ago 2018-07-23#111

Quote :Posted 2 hours ago

Today I received an order from July 10th, 2018.  It is a 100% waterproof sport MP3 player.  After the charge period and putting music on it, it will not work.


I would like to return to it and for it to be replaced please.  How do I go about this?

Dear  Customer,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution. 

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  • Clinaldo

  • junior member

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Clinaldo junior member

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#112
  • Posted 6 years ago

Posted 6 years ago 2018-07-24#112

Are machine went offline and we Can NOT get i online again! What Can we do? Pleas help  Y7920

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#113
  • Posted 6 years ago

Posted 6 years ago 2018-07-24#113

Quote :Posted 2 hours ago

Are machine went offline and we Can NOT get i online again! What Can we do? Pleas help  Y7920

Dear  Customer,

You can control it by app, setting the time or put on directly.

For more information, please check details via this link :  https://www.tomtop.com/search/y7920.html

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  • Lyndie

  • junior member

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Lyndie junior member

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#114
  • Posted 6 years ago

Posted 6 years ago 2018-07-25#114

My wife offered me a smartphone Blackview BV7000 PRO.
The screen is now black.
I reboot the phone but no way to have my screen back.
The phone is a IP68 just one year old. 

Order : AA17F15L4226-LPV9PN

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  • Javierbay

  • junior member

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Javierbay junior member

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#115
  • Posted 6 years ago

Posted 6 years ago 2018-07-25#115

How long is the warranty and does it function with a cell phone  Y7063S

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  • Euckles

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Euckles junior member

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#116
  • Posted 6 years ago

Posted 6 years ago 2018-07-25#116

What is the warranty for this product?  Y7920

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#117
  • Posted 6 years ago

Posted 6 years ago 2018-07-25#117

Quote :Posted 2 hours ago

My wife offered me a smartphone Blackview BV7000 PRO.
The screen is now black.
I reboot the phone but no way to have my screen back.
The phone is a IP68 just one year old. 

Order : AA17F15L4226-LPV9PN

Dear  Customer,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#118
  • Posted 6 years ago

Posted 6 years ago 2018-07-25#118

Quote :Posted 40 minutes ago

How long is the warranty and does it function with a cell phone  Y7063S

Dear  Customer,


Half a year, and no connection with cell phone.

For more information, please check details via this link : https://www.tomtop.com/search/y7063s.html

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#119
  • Posted 6 years ago

Posted 6 years ago 2018-07-25#119

Quote :Posted 39 minutes ago

What is the warranty for this product?  Y7920

Dear  Customer,

2 years for any damages not by man-made.

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  • Rethabile

  • junior member

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Rethabile junior member

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#120
  • Posted 6 years ago

Posted 6 years ago 2018-07-26#120

I have received a VISUO XS809HW drone in the  Order No.: AA18G09V2846-DT5LPX Order date: 2018-07-09 22:28:46.
My surprise is that when I turn on the drone there is one motor broken. 

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