WHAT’S THE TOMTOP PRODUCT WARRANTY? 39 - Help Center

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Sayra
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#1021

Posted 3 years ago

Please cancel order BA21B25R5730-PP53IM as it contains a wrong item .

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Meagan
Tomtop Rep
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#1022

Posted 3 years ago

Quote :Posted 10 minutes ago
Please cancel order BA21B25R5730-PP53IM as it contains a wrong item .
Dear Sayra ,
Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

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Hien
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#1023

Posted 3 years ago

Please cancel the order CA21C03K3823-1T2WGS.

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Meagan
Tomtop Rep
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#1024

Posted 3 years ago

Quote :Posted 6 minutes ago
Please cancel the order CA21C03K3823-1T2WGS.
Dear Hien ,
We've paused your order in our system. Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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Eliecer
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#1025

Posted 3 years ago

My item came broken, can I get a refund or replacement?

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Meagan
Tomtop Rep
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#1026

Posted 3 years ago

Quote :Posted 12 minutes ago
My item came broken, can I get a refund or replacement?
Dear Eliecer ,
Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com?
And then we will contact our technician and give you a reasonable solution.

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keyser
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#1027

Posted 3 years ago

Hello I did order a drone and I didn’t receive a confirmation email or shipping information.Please help .

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Meagan
Tomtop Rep
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#1028

Posted 3 years ago

Quote :Posted 4 minutes ago
Hello I did order a drone and I didn’t receive a confirmation email or shipping information.Please help .
Dear keyser ,
Could you please inform us your order number ? And then we will give you a reasonable solution.

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Votary
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#1029

Posted 3 years ago

I need the tracking number to know when the drone will be shipped to me and when it will arrive ?

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Meagan
Tomtop Rep
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#1030

Posted 3 years ago

Quote :Posted 4 minutes ago
I need the tracking number to know when the drone will be shipped to me and when it will arrive ?
Dear Votary ,
Could you please inform us your order number ? And then we will give you a reasonable solution.

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