Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?
  • Samya

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#1011
  • Posted 3 years ago

Posted 3 years ago 2021-01-12#1011

I just want to cancel my order,order number: AN21A07N2601-I84CM2

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  • Meagan

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#1012
  • Posted 3 years ago

Posted 3 years ago 2021-01-12#1012

Quote :Posted 7 minutes ago

I just want to cancel my order,order number: AN21A07N2601-I84CM2

Dear Samya,

We've paused your order in our system.

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • kartikey

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#1013
  • Posted 3 years ago

Posted 3 years ago 2021-01-19#1013

I want to know about my order  AN20K28O0515-VFX49K,I would like to know what happened to my package?  

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  • Meagan

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#1014
  • Posted 3 years ago

Posted 3 years ago 2021-01-19#1014

Quote :Posted 4 minutes ago

I want to know about my order  AN20K28O0515-VFX49K,I would like to know what happened to my package?  

Dear kartikey ,

Can you contact the local post office with your full name and tracking number # SY14064083507 ?

Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Mohau

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#1015
  • Posted 3 years ago

Posted 3 years ago 2021-01-25#1015

I would like to cancel the order due to purchase confirmation error .

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  • Meagan

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#1016
  • Posted 3 years ago

Posted 3 years ago 2021-01-25#1016

Quote :Posted 8 minutes ago

I would like to cancel the order due to purchase confirmation error .

Dear Mohau,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Ragnhild

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#1017
  • Posted 3 years ago

Posted 3 years ago 2021-02-02#1017

Please I am waiting for my package it is more than what is expected.

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  • Meagan

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#1018
  • Posted 3 years ago

Posted 3 years ago 2021-02-02#1018

Quote :Posted 3 minutes ago

Please I am waiting for my package it is more than what is expected.

Dear Ragnhild ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Lennon

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#1019
  • Posted 3 years ago

Posted 3 years ago 2021-02-22#1019

Would you please confirm TracerAN series 40amp mppt controller  warranty ?  E8751-3

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  • Meagan

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#1020
  • Posted 3 years ago

Posted 3 years ago 2021-02-22#1020

Quote :Posted 14 minutes ago

Would you please confirm TracerAN series 40amp mppt controller  warranty ?  E8751-3

Dear Lennon ,

It has a year warranty period .

About the after-sale warranty and return policy you can refer to this link:https://www.tomtop.com/help/return-policy-guarantees.html

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