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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • shirlyanne

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shirlyanne junior member

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#1001
  • Posted 3 years ago

Posted 3 years ago 2020-12-18#1001

I bought a product by mistake, and I want to cancel the order AA20L18B0932-DPYCQR .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1002
  • Posted 3 years ago

Posted 3 years ago 2020-12-18#1002

Quote :Posted 31 minutes ago

I bought a product by mistake, and I want to cancel the order AA20L18B0932-DPYCQR .

Dear shirlyanne,

Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

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  • Odemar

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Odemar junior member

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#1003
  • Posted 3 years ago

Posted 3 years ago 2020-12-23#1003

Is it compatible with BT 4.0 ？   PW0168B

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  • Meagan

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Meagan Tomtop Rep

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#1004
  • Posted 3 years ago

Posted 3 years ago 2020-12-23#1004

Quote :Posted 30 minutes ago

Is it compatible with BT 4.0 ？   PW0168B

Dear Odemar ,                                              

Sorry, it does not support BT 4.0  It supports BT:V5.1  .                                 

For more information, please check details via this link:https://www.tomtop.com/p-pw0168b.html

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  • Danieltoown

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Danieltoown junior member

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#1005
  • Posted 3 years ago

Posted 3 years ago 2020-12-28#1005

Hi my order number is BA20L19K2916-1RF0D5, I want to know of it had been dispatched?

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1006
  • Posted 3 years ago

Posted 3 years ago 2020-12-28#1006

Quote :Posted 6 minutes ago

Hi my order number is BA20L19K2916-1RF0D5, I want to know of it had been dispatched?

Hello Danieltoown,

Please check updates via this link:https://t.17track.net/en#nums=YT2035521266044283

Here is the latest tracking information:

2020-12-27 17:00

Custom clearance completed

2020-12-26 12:23

Arrived at AIRPORT of Destination，clearance in process

Because the international shipping would take longer time. Please wait patiently.

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  • Sthefanne

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Sthefanne junior member

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#1007
  • Posted 3 years ago

Posted 3 years ago 2021-01-05#1007

How long does it take to charge the batteries ?  RTYSY-Z20GY-EU

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1008
  • Posted 3 years ago

Posted 3 years ago 2021-01-05#1008

Quote :Posted 2 minutes ago

How long does it take to charge the batteries ?  RTYSY-Z20GY-EU

Dear Sthefanne，

Charging Time: 5 hours

For more information, please check details via this link:https://www.tomtop.com/p-rtysy-z20gy-eu.html

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  • Odemar

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Odemar junior member

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#1009
  • Posted 3 years ago

Posted 3 years ago 2021-01-09#1009

I want to cancel the order : AA21A08S5149-52BVVH .

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  • Meagan

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Meagan Tomtop Rep

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#1010
  • Posted 3 years ago

Posted 3 years ago 2021-01-09#1010

Quote :Posted 12 minutes ago

I want to cancel the order : AA21A08S5149-52BVVH .

Dear Odemar,

We've paused your order in our system.

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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