Frequently asked questions about payment 2600 - Help Center

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Josinaide
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#1611

Posted a month ago

Why does the product price become higher when I use my points ?

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Meagan
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#1612

Posted a month ago

Quote :Posted 13 minutes ago
Why does the product price become higher when I use my points ?
Dear Josinaide,

Promotional products cannot be purchased using coupons or points; otherwise, the promotional price cannot be applied. Thank you for your understanding.

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Odemar
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#1613

Posted a month ago

I want to cancel my order since it was ordered by mistake.

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Meagan
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#1614

Posted a month ago

Quote :Posted 13 minutes ago
I want to cancel my order since it was ordered by mistake.

Dear Odemar ,

Could you please inform us your order number ? And then we will check and offer you a help soon .

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wandumzi
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#1615

Posted a month ago

After placing an order for this product, how many days will it take to deliver to an address in Portugal? RM5683GR

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Meagan
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#1616

Posted a month ago

Quote :Posted 10 minutes ago
After placing an order for this product, how many days will it take to deliver to an address in Portugal? RM5683GR

Dear wandumzi,

You can place the order from the German warehouse, and it will take approximately 6-8 days to reach Portugal.

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Amarildo
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#1617

Posted 28 days ago

I want to return my order, or with credit to by a similar one. Is it possible?

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Meagan
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#1618

Posted 28 days ago

Quote :Posted 9 minutes ago
I want to return my order, or with credit to by a similar one. Is it possible?

Dear Amarildo,

Please contact our customer service at support@tomtop.com for after-sales issues. Thanks for your cooperation.

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antonionni
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#1619

Posted 21 days ago

I received an incompatible product, what should I do?

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Meagan
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#1620

Posted 21 days ago

Quote :Posted 9 minutes ago
I received an incompatible product, what should I do?
Dear antonionni,

Please contact our customer service at support@tomtop.com for after-sales issues. Thanks for your cooperation.

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