Frequently asked questions about payment 2600 - Help Center

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Amarildo
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#1621

Posted a month ago

Do you support VISA card as payment method ?

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Meagan
Tomtop Rep
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#1622

Posted a month ago

Quote :Posted 13 minutes ago
Do you support VISA card as payment method ?
Dear Amarildo,
Yes, we support VISA card .
You can use paypal or credit card to place an order .

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gayle
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#1623

Posted a month ago

How many days does it take for credit card refund to be credited?

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Meagan
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#1624

Posted a month ago

Quote :Posted 9 minutes ago
How many days does it take for credit card refund to be credited?
Dear gayle,
For credit card refunds, it may take up 3 to 15 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

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hersve
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#1625

Posted a month ago

I have already paid, why does the system show that the payment has not been made?

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Meagan
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#1626

Posted a month ago

Quote :Posted 7 minutes ago
I have already paid, why does the system show that the payment has not been made?
Dear hersve,
This happens when two orders are created—one unpaid and later canceled by our system, triggering a reminder.
For payment details, please contact support@tomtop.com.

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Darrell
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#1627

Posted a month ago

Can I get an update for my order ?

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Meagan
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#1628

Posted a month ago

Quote :Posted 3 minutes ago
Can I get an update for my order ?
Dear Darrell,
Could you please inform us your order number ? And then we will reply to you soon . You can also contact support@tomtop.com.

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Ginny
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#1629

Posted 26 days ago

We need the invoices for these two orders:

AN25B27L2651-BHQW94

AA25A16L5318-MYHKFH

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Meagan
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#1630

Posted 26 days ago

Quote :Posted 4 minutes ago
We need the invoices for these two orders:
AN25B27L2651-BHQW94
AA25A16L5318-MYHKFH
Dear Ginny,
We have sent you the invoice via email. Please check your inbox. Thank you.

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