OUR SERVICE CHANNELS 21 - Help Center

Meagan
Tomtop Rep
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#31

Posted 7 years ago

Quote : Posted 7 minutes ago by olkir

Hello, please update my delivery adress in order: AA17I28J5227-RCKMHL because I forget to set my house number. Now i've fix my adreess, update it in order. Thanks )

Dear Customer,

Thanks for your order. I have checked your order, your item will be sent out within 72 hours. We will make you informed once it's sent out. No worries. Have a fruitful day.

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Roland
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#32

Posted 7 years ago

Changing the address after an order has been placed. I noticed that all the time my housenumber was removed and only the street was stated, q: how can I change the already fixed address so I'm sure it will be delivered to my house instead of the street??????

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Meagan
Tomtop Rep
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#33

Posted 7 years ago

Quote : Posted 7 hours ago by Roland

Changing the address after an order has been placed. I noticed that all the time my housenumber was removed and only the street was stated, q: how can I change the already fixed address so I'm sure it will be delivered to my house instead of the street??????

Hello, we could not change shipping address without order number. Please send email to support@tomtop.com. And then we will make efforts to help you. Thanks a lot.

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Tatsiana
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#34

Posted 7 years ago

Hello.

When my points cam back ?

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Meagan
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#35

Posted 7 years ago

Quote : Posted 2 hours ago by Tatsiana

Hello.

When my points cam back ?

Hello, We could not check your points without order number or email address here. please send email to support@tomtop.com with your order number, our related colleague will help you. Thanks.

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Дима
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#36

Posted 7 years ago

Order No.: AA17I18I2218-B0SKH7 did not get it

What should I do with this order?
why did they send him to the problem cargo?

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Meagan
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#37

Posted 7 years ago

Quote : Posted 13 hours ago by Дима

Order No.: AA17I18I2218-B0SKH7 did not get it

What should I do with this order?
why did they send him to the problem cargo?

Hello, I've confirmed the details with related carrier, you will get the parcel within 3-7 working days. If you have any other problems or need assistance, please send email to support@tomtop.com. Thanks a lot.

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Meagan
Tomtop Rep
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#38

Posted 7 years ago

Quote :Posted 46 minutes ago
Hello
When you get back my points?
Hello, sorry to tell you that we could not check your points without order number. You can send email to support@tomtop.com and then we will fix this issue timely. Thanks a lot.

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puneetnhi
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#39

Posted 7 years ago

Hi can you inform when my order will delivered at home.

or please provide any local contact no so i cantrack.

oredr no- AA17I28D4639-DC0XAK

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Meagan
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#40

Posted 7 years ago

Quote :Posted 53 minutes ago
Hi can you inform when my order will delivered at home.
or please provide any local contact no so i cantrack.
oredr no-AA17I28D4639-DC0XAK

Hello Puneet, your order #AA17I28D4639-DC0XAKhas been sent out with tracking No.985200000000605340, you can check the updates via this link：http://www.17track.net/en/track?nums=985200000000605340&fc=0. If everything goes well, you will receive the item within 5-7 working days. Hope you can get it earlier. If you have any other problems or need assistance, please send email to support@tomtop.com. Thanks a lot.

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