Quote : Posted 3 minutes ago by Aaron

Your service is very good

We will Cherish your praise and do our best to give you better shopping experience.

Quote : Posted 15 hours ago by Peretz Neiburg

STILL WHAITING FOR ANSWER

AP17I06R3344-Z3UTID order no how can i get a tracking no for my local post office 

what can i do if i didnt get my order

Order No.: AA17I08M3034-KRUGVW

Order date: 2017-09-08 01:30:34

When do you send it?

Take a look at the date of purchase!

its been 3 days now and my 2 orders that were still in process are cancelled. i already paid for the item thru my debit card. there is no customer service that who will help. i need my money returned back. 

1. Order No.: AA17I25G2410-0JCHWWOrder date: 2017-09-25 07:24:10Total: ₱1014.29

2. Order No.: AA17I25G1631-GTRSY1Order date: 2017-09-25 07:16:31Total: ₱1014.29

Need an answer.

Hi !
Its been 18 days without movement for my order . Status is still "processing".  This item's shipping started on sept. 22. 

Can you pls update me about my order ?

Quote : Posted 15 hours ago by Peretz Neiburg

Quote : Posted 15 hours ago by Peretz Neiburg

STILL WHAITING FOR ANSWER

AP17I06R3344-Z3UTID order no how can i get a tracking no for my local post office 

what can i do if i didnt get my order

Dear Customer,

Here is your tracking No.985200000000896036.  The parcel was sent out on 2017-09-10 .

Usually it takes 7-25 business days for carrier to finish the deliver ,which means 12-38 natural days.

The shipment item is in transit now, Could you keep patience and wait until the expected delivery date. If you could not receive it by then, please contact us.  Best Regards!

 

Quote : Posted 13 hours ago by Maxymo78

Order No.: AA17I08M3034-KRUGVW

Order date: 2017-09-08 01:30:34

 

When do you send it?

Take a look at the date of purchase!

Dear Customer,

Thanks for your message and sorry for this inconvenience caused to you. I checked your order, your order was paused by our colleague as we have to change shipping method according to carrier's policy. Our colleague has sent you an email from support@tomtop.com， would you please double check your email records and reply us soon ? And then we will send your item asap. Hope you can understand. Thanks a lot.

Quote : Posted 14 hours ago by prince Jesudoss

its been 3 days now and my 2 orders that were still in process are cancelled. i already paid for the item thru my debit card. there is no customer service that who will help. i need my money returned back. 

1. Order No.: AA17I25G2410-0JCHWWOrder date: 2017-09-25 07:24:10Total: ₱1014.29

2. Order No.: AA17I25G1631-GTRSY1Order date: 2017-09-25 07:16:31Total: ₱1014.29

Need an answer.

Dear Customer,

Thanks for shopping with us and sorry for this inconvenience caused to you.W

We're so sorry to let you know that we could not locate order via the info. you gave us. Would you please double check whether it's correct and send email to support@tomtop.com ？ And then we will do our best to solve your problem asap. Thanks for your patience and understanding.

Quote : Posted 8 hours ago by xsweedx

Hi !
Its been 18 days without movement for my order . Status is still "processing".  This item's shipping started on sept. 22.

Can you pls update me about my order ?

Dear Customer,

Thanks for contacting us and sorry for inconvenience caused to you.

Would you like to send an email to support@tomtop.com with your order number ,we will assist you.

Hello, please update my delivery adress in order: AA17I28J5227-RCKMHL because I forget to set my house number. Now i've fix my adreess, update it in order. Thanks )