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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12644
  • Posts: 1
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#11
  • Posted 7 years ago

Posted 7 years ago 2017-09-27#11

Quote : Posted 38 minutes ago by electroniquejp


can we have a tracking # on order  AN17I19I4735-5MPZ8N




Dear Customer,
I‘m terribly sorry for this inconvenience caused to you.
I've confirmed with related colleague, so sorry to inform you that we could not dispatch your item now as this one is in large demand now. Would you please keep patience and wait 5 working days ? Once it's ready for shipment, we will send you shipping notification timely. Hope for your understanding.

Sorry again.

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  • fddifference

  • junior member

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fddifference junior member

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#12
  • Posted 7 years ago

Posted 7 years ago 2017-09-27#12

AN17I26R1735-BEXX49  my order number kindly  check processing payment issue

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  • andreas hurdakis

  • junior member

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andreas hurdakis junior member

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#13
  • Posted 7 years ago

Posted 7 years ago 2017-09-27#13

Hi I have ordered the XIAOMI M365 Electric scooter with order number AN17H23L1734-YY0LPY

 The order was performed on 23 of August but the status in the tracking(1Z3X64Y56850995900) from 17track.net is stack to "2017-09-01 05:43 PL, Order Processed: Ready for UPS"

Could you please inform me on the case since 34 days have passed but no item received.

Thanks,

Andreas Chourdakis

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  • Peretz Neiburg

  • junior member

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Peretz Neiburg junior member

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#14
  • Posted 7 years ago

Posted 7 years ago 2017-09-27#14

AP17I06R3344-Z3UTID order no how can i get a tracking no for my local post office 

what can i do if i didnt get my order

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12644
  • Posts: 1
  • Credits: 25848
#15
  • Posted 7 years ago

Posted 7 years ago 2017-09-28#15

Quote : Posted 11 hours ago by andreas hurdakis



Hi I have ordered the XIAOMI M365 Electric scooter with order number AN17H23L1734-YY0LPY

 The order was performed on 23 of August but the status in the tracking(1Z3X64Y56850995900) from 17track.net is stack to "2017-09-01 05:43 PL, Order Processed: Ready for UPS"

Could you please inform me on the case since 34 days have passed but no item received.

Thanks,

Andreas Chourdakis



Dear Customer,

We're so sorry for this inconvenience caused to you.

As we know, international shipping influenced by many factors, such as weather, customs. It may not update so promote. Our related colleague will contact carrier to look into this case for you. We will do our best to help you get the item soon. 

If you have any other problems or need assistance here, please do not hesitate and send email to support@tomtop.com.

Sorry again.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

  • Replies: 12644
  • Posts: 1
  • Credits: 25848
#16
  • Posted 7 years ago

Posted 7 years ago 2017-09-28#16

Quote : Posted 6 hours ago by Peretz Neiburg



AP17I06R3344-Z3UTID order no how can i get a tracking no for my local post office 

what can i do if i didnt get my order



Dear Customer,

Thanks for you contacting us and so sorry for the inconvenience caused.

Would you please contact your local post office and offer them this tracking No.985200000000896036 and your full name ?

Any updates, please send email to support@tomtop.com, and we will follow up this matter all the time until you receive the parcel. Thanks.


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  • Meagan

  • Tomtop Rep

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    25848

Meagan Tomtop Rep

  • Replies: 12644
  • Posts: 1
  • Credits: 25848
#17
  • Posted 7 years ago

Posted 7 years ago 2017-09-28#17

Quote : Posted 16 hours ago by fddifference


AN17I26R1735-BEXX49  my order number kindly  check processing payment issue



Dear Customer,

Sorry to inform you that we could not locate your order number via the info. you offered here. Would you please double check whether the order number you gave is correct ？ Or Would you like to send an email to support@tomtop.com ,we will assist you.


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  • fddifference

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fddifference junior member

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#18
  • Posted 7 years ago

Posted 7 years ago 2017-09-28#18

cancel my order and refund the amount 

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#19
  • Posted 7 years ago

Posted 7 years ago 2017-09-28#19

Quote : Posted 35 minutes ago by fddifference


cancel my order and refund the amount 



Dear Customer,

We're so sorry we could not tell apart the order number via the photo you attached. Would you please send us email to 

support@tomtop.com with correct order number ? And then our related colleague will help you asap. Thanks a lot.

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  • Aaron

  • junior member

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Aaron junior member

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#20
  • Posted 7 years ago

Posted 7 years ago 2017-09-28#20

Your service is very good

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