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  • Meagan

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Meagan Tomtop Rep

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#1661
  • Posted a month ago

Posted a month ago 2025-01-07#1661

Quote :Posted 7 minutes ago

Hi, the tracking link does not work , how I can check my order ?

Dear Sayra , 
Could you please inform us your order number ? And then we will give you a reasonable solution.


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  • Miriano

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Miriano junior member

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#1662
  • Posted 30 days ago

Posted 30 days ago 2025-01-14#1662

I made a mistake so I want to cancel my order AA25A02T5722-NYZNK5 and get a full refund.

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  • Meagan

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Meagan Tomtop Rep

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#1663
  • Posted 30 days ago

Posted 30 days ago 2025-01-14#1663

Quote :Posted 7 minutes ago

I made a mistake so I want to cancel my order AA25A02T5722-NYZNK5 and get a full refund.

Dear Miriano,

We have canceled your order and applied for a refund to your payment account.

Please allow 1-3 business days for the refund to reflect in your payment account.

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  • Leonildo

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Leonildo junior member

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#1664
  • Posted 23 days ago

Posted 23 days ago 2025-01-21#1664

Could you please send me the invoice for the purchase ? Order number AA25A02I4428-IX17TG

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  • Meagan

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Meagan Tomtop Rep

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#1665
  • Posted 23 days ago

Posted 23 days ago 2025-01-21#1665

Quote :Posted 18 minutes ago

Could you please send me the invoice for the purchase ? Order number AA25A02I4428-IX17TG

Dear Leonildo,

We have sent you the invoice via email. Please check your inbox. Thank you.

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  • Josinaide

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Josinaide junior member

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#1666
  • Posted 7 days ago

Posted 7 days ago 2025-02-06#1666

Do I need to pay an additional shipping fee? OS7189 

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  • Meagan

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Meagan Tomtop Rep

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#1667
  • Posted 7 days ago

Posted 7 days ago 2025-02-06#1667

Quote :Posted 15 minutes ago

Do I need to pay an additional shipping fee? OS7189 

Dear Josinaide,

There is an additional shipping fee for this product when it ships from our German warehouse, which will be displayed at checkout. 

Thank you for your understanding.

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  • JuanCarlos

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JuanCarlos junior member

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#1668
  • Posted 2 days ago

Posted 2 days ago 2025-02-12#1668

salve, vorrei cancellare il mio ordine in quanto è stato creato per errore grazie AA25A25K5636-Z3I8FG

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  • Meagan

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Meagan Tomtop Rep

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#1669
  • Posted 2 days ago

Posted 2 days ago 2025-02-12#1669

Quote :Posted 11 minutes ago

salve, vorrei cancellare il mio ordine in quanto è stato creato per errore grazieAA25A25K5636-Z3I8FG

Gentile JuanCarlos,

Abbiamo annullato il tuo ordine e richiesto un rimborso sul tuo conto di pagamento.

Attendi 1-3 giorni lavorativi affinché il rimborso venga visualizzato sul tuo conto di pagamento.

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