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  • Doriel

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Doriel junior member

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#1671
  • Posted a month ago

Posted a month ago 2025-02-19#1671

How long will it take for the item ship to Portugal? OS6591EU-2

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  • Meagan

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Meagan Tomtop Rep

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#1672
  • Posted a month ago

Posted a month ago 2025-02-19#1672

Quote :Posted 11 minutes ago

How long will it take for the itemship to Portugal?OS6591EU-2

Dear  Doriel,

You can place the order from the German warehouse, and it will take approximately 6-8 days to reach Portugal.

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  • Meagan

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Meagan Tomtop Rep

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#1673
  • Posted a month ago

Posted a month ago 2025-02-19#1673

Quote :Posted 24 minutes ago

How can I return the order since it is not compatible ? 

Dear Tercio,
Please contact our customer service at support@tomtop.com for after-sales issues. Thanks for your cooperation.

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  • valdovino

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valdovino junior member

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#1674
  • Posted a month ago

Posted a month ago 2025-02-25#1674

How can I use my points ?  

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  • Meagan

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Meagan Tomtop Rep

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#1675
  • Posted a month ago

Posted a month ago 2025-02-25#1675

Quote :Posted 8 minutes ago

How can I use my points ?  

Dear valdovino,

To redeem your points:

Ensure you’re logged in (check the top right of the checkout page).

Points cannot be used with:

Products at Unbeatable Prices

Coupon code discounts

Special products and all dodocool branded items.

Note:

Order value must reach $20 to use points.

Points discount cannot exceed 30% of the final order value.

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  • efrain

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efrain junior member

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#1676
  • Posted a month ago

Posted a month ago 2025-02-28#1676

Bonjour, pouvez-vous émettre une facture au nom de notre société ?

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  • Meagan

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Meagan Tomtop Rep

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#1677
  • Posted a month ago

Posted a month ago 2025-02-28#1677

Quote :Posted 10 minutes ago

Bonjour, pouvez-vous émettre une facture au nom de notre société ?

Cher efrain,

Oui, nous pouvons fournir une facture pro forma. Vous devez fournir les informations de l'entreprise pour la facturation.

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  • Tekena

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Tekena junior member

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#1678
  • Posted 28 days ago

Posted 28 days ago 2025-03-05#1678

My package has not arrived yet, how can I contact customer service?

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  • Meagan

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Meagan Tomtop Rep

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#1679
  • Posted 28 days ago

Posted 28 days ago 2025-03-05#1679

Quote :Posted 10 minutes ago

My package has not arrived yet, how can I contact customer service?

Dear Tekena,

Could you please provide the order details so we can resolve the issue as soon as possible? You can contact support@tomtop.com.

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  • norm

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norm junior member

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#1680
  • Posted 21 days ago

Posted 21 days ago 2025-03-12#1680

Does it include TF card ? D13875B

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