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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Ishwar

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Ishwar junior member

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#981
  • Posted 3 years ago

Posted 3 years ago 2020-10-23#981

I crashed my SJRC F11 4K PRO  today probably GPS problem ，order  AA20I27O4022-H2K8G1.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#982
  • Posted 3 years ago

Posted 3 years ago 2020-10-23#982

Quote :Posted 12 minutes ago

I crashed my SJRC F11 4K PRO  today probably GPS problem ，order  AA20I27O4022-H2K8G1.

Dear Ishwar ,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com?

And then we will contact our technician and give you a reasonable solution.

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  • silvanei

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silvanei junior member

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#983
  • Posted 3 years ago

Posted 3 years ago 2020-10-27#983

I would like to cancel this order so please do not ship it. 

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  • Meagan

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Meagan Tomtop Rep

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#984
  • Posted 3 years ago

Posted 3 years ago 2020-10-27#984

Quote :Posted 8 minutes ago

I would like to cancel this order so please do not ship it. 

 Dear silvanei ,

We've paused your order in our system.

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • Carlotta

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Carlotta junior member

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#985
  • Posted 3 years ago

Posted 3 years ago 2020-10-31#985

My order No.: AN20H31F5534-VU5FAB did not arrive. Where is it ?

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  • Meagan

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Meagan Tomtop Rep

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#986
  • Posted 3 years ago

Posted 3 years ago 2020-10-31#986

Quote :Posted 12 minutes ago

My order No.: AN20H31F5534-VU5FAB did not arrive. Where is it ?

Hello Carlotta ,

Please check updates via this link:https://t.17track.net/en#nums=HKHKT144252339154&fc=07048

Here is the latest tracking information:

2020-09-15 17:05

FRANKFURT/M, Germany, Processed at Transit Facility

2020-09-05 18:48

Germany, Flight landed at Destination country

Because the international shipping would take longer time. Please wait patiently.

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  • Ivens

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Ivens junior member

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#987
  • Posted 3 years ago

Posted 3 years ago 2020-11-04#987

Which Mainboard is here installed , 8bit or 32bit ?  OS3393EU

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#988
  • Posted 3 years ago

Posted 3 years ago 2020-11-04#988

Quote :Posted 9 minutes ago

Which Mainboard is here installed , 8bit or 32bit ?  OS3393EU

Dear Ivens  ,                                              

It installed 32bit ，thanks .                                     

For more information, please check details via this link:https://www.tomtop.com/p-os3393eu.html

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  • Lautaro

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Lautaro junior member

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#989
  • Posted 3 years ago

Posted 3 years ago 2020-11-10#989

Bonjour, J’aurais souhaité savoir ou en était ma commande.AA20J30J5937-NRB0UR .

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  • Meagan

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Meagan Tomtop Rep

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#990
  • Posted 3 years ago

Posted 3 years ago 2020-11-10#990

Quote :Posted 3 minutes ago

Bonjour, J’aurais souhaité savoir ou en était ma commande.AA20J30J5937-NRB0UR .

Bonjour Lautaro,

Veuillez vérifier les mises à jour via ce lien:https://t.17track.net/en#nums=YT2030821266075560

Voici les dernières informations de suivi:

2020-11-10 00:38

Votre colis transite via nos plateformes logistiques pour vous être livré dans les plus brefs délais.

2020-11-07 12:27

Arrivé à l'aéroport de destination ， dédouanement en cours

Si tout se passe bien, vous recevrez l'article sous 15 jours ouvrés.

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