Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?
  • HenrySmith

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#11
  • Posted 3 years ago

Posted 3 years ago 2018-05-24#11

Package arrived. However, the battery can not be charged. I charged using the attached special code for 24 hours, but I could not charge it.

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  • Jekey

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#12
  • Posted 3 years ago

Posted 3 years ago 2018-05-24#12

I have ordered the below TF card with BA18D09E4923-J8PQ9Y order number. MIXZA High Capacity 32GB TF Flash Memory Card Transflash Class 10 80MB/s Write Speed for Smartphone Tablet(C2569-32)  http://www.tomtop.com/p-c2569-32.html

After I put it in a Samsung tablet I got a message that the SD card is damaged. Attached you can find a picture about it. (It is in Hungarian language. ) I want refund for this item.

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  • Oliversmith

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#13
  • Posted 3 years ago

Posted 3 years ago 2018-05-24#13

order no. is No.CA18E10M2812-E704PQ.  

Have you sent it out ?

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  • Meagan

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Meagan Tomtop Rep

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#14
  • Posted 3 years ago

Posted 3 years ago 2018-05-24#14

Quote :Posted an hour ago

Does it include UK  K6554-1

Hello  friend,

Yes,it includes.  For more details, please check this link: https://www.tomtop.com/p-k6554-1.html

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  • Meagan

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#15
  • Posted 3 years ago

Posted 3 years ago 2018-05-24#15

Quote :Posted 31 minutes ago

how much for 6 pcs K5703-1, shipped to romania with YT ? 

Hello friend,

Please send email to wholesale@tomtop.com, our related colleague will give you a reasonable solution.

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  • Meagan

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#16
  • Posted 3 years ago

Posted 3 years ago 2018-05-24#16

Quote :Posted 30 minutes ago

Package arrived. However, the battery can not be charged. I charged using the attached special code for 24 hours, but I could not charge it.

Hello  friend,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Meagan

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#17
  • Posted 3 years ago

Posted 3 years ago 2018-05-24#17

Quote :Posted 24 minutes ago

I have ordered the below TF card with BA18D09E4923-J8PQ9Y order number. MIXZA High Capacity 32GB TF Flash Memory Card Transflash Class 10 80MB/s Write Speed for Smartphone Tablet(C2569-32)  http://www.tomtop.com/p-c2569-32.html

After I put it in a Samsung tablet I got a message that the SD card is damaged. Attached you can find a picture about it. (It is in Hungarian language. ) I want refund for this item.

Hello  friend,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Meagan

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#18
  • Posted 3 years ago

Posted 3 years ago 2018-05-24#18

Quote :Posted 17 minutes ago

order no. is No.CA18E10M2812-E704PQ.  

Have you sent it out ?

Hello  friend,

We have refunded the full amount to you as the item is out of stock now. Please check your account firstly. 

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  • Lautaro

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#19
  • Posted 3 years ago

Posted 3 years ago 2018-05-25#19

Does the product have international warranty?   D5523

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  • Danieltoown

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Danieltoown junior member

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#20
  • Posted 3 years ago

Posted 3 years ago 2018-05-25#20

Please specify do you provide warranty for FeiyuTech a2000?  D5513

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