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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1571
  • Posted 3 months ago

Posted 3 months ago 2024-08-12#1571

Quote :Posted 26 seconds ago

Is it waterproof product? Y27816

DearTonton，

Sorry, the product is non-slip but not waterproof. The product material is gel.

For more information can be found at this link:https://www.tomtop.com/p-e15181eu.html

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  • Josilene

  • junior member

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    16

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Josilene junior member

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#1572
  • Posted 3 months ago

Posted 3 months ago 2024-08-16#1572

I want know the order BA24H13M1554-Q511AM where is it ?

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  • Meagan

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Meagan Tomtop Rep

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#1573
  • Posted 3 months ago

Posted 3 months ago 2024-08-16#1573

Quote :Posted 3 minutes ago

I want know the order BA24H13M1554-Q511AM where is it ?

Hello Josilene ,

Please check updates via this link:https://t.17track.net/en#nums=WNBAA0309917488YQ

Here is the latest tracking information:

2024-08-16 17:00

Customs declaration completed

2024-08-16 06:29

Shenzhen, Parcel departure in Shenzhen Sorting Centre.

f everything goes well, you will receive the item within 15-25 working days.

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  • Doriel

  • junior member

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Doriel junior member

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#1574
  • Posted 3 months ago

Posted 3 months ago 2024-08-19#1574

AA24H08M3853-C4T8RC，ich habe den Artikel erhalten, leider ist dieser defekt.

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  • Meagan

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Meagan Tomtop Rep

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#1575
  • Posted 3 months ago

Posted 3 months ago 2024-08-19#1575

Quote :Posted 15 minutes ago

AA24H08M3853-C4T8RC，ich habe den Artikel erhalten, leider ist dieser defekt.

Liebe Doriel,

Könnten Sie sich die Mühe machen, ein ausführliches Video aufzunehmen, das dieses Problem konkret zeigt, und es an 

support@tomtop.com zu senden? 

Anschließend kontaktieren wir unseren Techniker und bieten Ihnen eine vernünftige Lösung.

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  • Tonton

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Tonton

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#1576
  • Posted 3 months ago

Posted 3 months ago 2024-08-23#1576

Please provide the tracking number of my order .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1577
  • Posted 3 months ago

Posted 3 months ago 2024-08-23#1577

Quote :Posted 3 minutes ago

Please provide the tracking number of my order .

Dear Tonton ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Ashequr

  • junior member

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Ashequr junior member

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#1578
  • Posted 2 months ago

Posted 2 months ago 2024-08-28#1578

AA24G27J2559-4K99XF as on the tracking my shipment it is sent to the destination city, nothing happens after that.

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  • Meagan

  • Tomtop Rep

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  • Credits:

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Meagan Tomtop Rep

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#1579
  • Posted 2 months ago

Posted 2 months ago 2024-08-28#1579

Quote :Posted 11 minutes ago

AA24G27J2559-4K99XF as on the tracking my shipment it is sent to the destination city, nothing happens after that.

Hello Ashequr ,

Please check updates via this link:https://t.17track.net/en#nums=FR2856550FK00000G

Here is the latest tracking information:

2024-08-22 02:31

FR, Sent to the destination city

2024-08-19 11:26

FR, Returning to Meest HUB

Because the international shipping would take longer time. Please wait patiently.

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  • elliott

  • junior member

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elliott junior member

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#1580
  • Posted 2 months ago

Posted 2 months ago 2024-08-30#1580

When is the order coming my way? It’s already ordered a week.

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