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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1561
  • Posted 4 months ago

Posted 4 months ago 2024-07-26#1561

Quote :Posted 5 minutes ago

AA24G21O3807-VQY8F9 missing accessory.Could you tell me when I will receive them?

Hello Keairra ,

Please check updates via this link:https://t.17track.net/en#nums=YT2420421272067248

Here is the latest tracking information:

2024-07-26 04:02

CN, International flight has departed

2024-07-25 12:52

CN, Arrived at the origin international airport

Because the international shipping would take longer time. Please wait patiently.

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  • Yentsai

  • junior member

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    13

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Yentsai junior member

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#1562
  • Posted 3 months ago

Posted 3 months ago 2024-07-29#1562

I'm contacting you regarding my order.Unfortunately the item did not arrived, due to wrong address. 

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1563
  • Posted 3 months ago

Posted 3 months ago 2024-07-29#1563

Quote :Posted 2 minutes ago

I'm contacting you regarding my order.Unfortunately the item did not arrived, due to wrong address. 

DearYentsai,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • NeilGreen

  • junior member

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    19

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NeilGreen junior member

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#1564
  • Posted 3 months ago

Posted 3 months ago 2024-08-02#1564

You send me defected order BA24G27E4253-L8B8YS product, can you please support me ?

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1565
  • Posted 3 months ago

Posted 3 months ago 2024-08-02#1565

Quote :Posted 4 minutes ago

You send me defected order BA24G27E4253-L8B8YS product, can you please support me ?

Dear NeilGreen ,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? 

And then we will contact our technician and give you a reasonable solution.

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  • Michale

  • junior member

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Michale junior member

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#1566
  • Posted 3 months ago

Posted 3 months ago 2024-08-05#1566

I checked my tracking info and it shows that BA24G21H0746-WGA5JD is delivered, but I have not received my order.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1567
  • Posted 3 months ago

Posted 3 months ago 2024-08-05#1567

Quote :Posted a minute ago

I checked my tracking info and it shows that BA24G21H0746-WGA5JD is delivered, but I have not received my order.

Hello Michale ,

I check it delivery on Aug.2.Please check updates via this link :https://t.17track.net/en#nums=YT2420321272072545

Here are the latest updates:

2024-08-02 12:53

AT, Postal code 1230, Item delivered

2024-08-02 12:53

AT, Postal code 1230, Item is out for delivery

If you did not receive it , can you contact the local post office with your full name and tracking number # YT2420321272072545 ?

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  • Deolinda

  • junior member

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Deolinda junior member

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#1568
  • Posted 3 months ago

Posted 3 months ago 2024-08-09#1568

No.BA24F23J2757-FPE6GZ,unfortunately the remote control of the RC car I ordered broke during normal operation.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1569
  • Posted 3 months ago

Posted 3 months ago 2024-08-09#1569

Quote :Posted 3 minutes ago

No.BA24F23J2757-FPE6GZ,unfortunately the remote control of the RC car I ordered broke during normal operation.

Dear Deolinda ,

Is that possible to bother you taking a detailed video which can show problem specifically and send it to support@tomtop.com? 

And then we will contact our technician and give you a reasonable solution.

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  • Tonton

  • Replies:

    39

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    87

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    24787

Tonton

  • Replies: 39
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#1570
  • Posted 3 months ago

Posted 3 months ago 2024-08-12#1570

Is it waterproof product? Y27816

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