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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#141
  • Posted 6 years ago

Posted 6 years ago 2018-08-06#141

Quote :Posted an hour ago

 What is the time for delivery in brazil- cep 31255-170. 

Dear Customer,

Under normal circumstances, expedited transportation will arrive in about 5 to 7 days.

Sometimes delivery time will delay due to unexpected trouble like weather. What we could do is to process your order quickly and ship it out in first priority.

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  • Danielle

  • junior member

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Danielle junior member

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#142
  • Posted 6 years ago

Posted 6 years ago 2018-08-07#142

I bought a Godox AD200 I also own a godox xt1 N controller but I cannot trigger the flash with the controller. I tried selecting grups A, B or C in the controller and the AD200, as well as different channels. I also tried with the controller mounted on the camera and firing the camera shutter, as well as with the test button on the controller and nothing works. Please can you help me. I do not know if the wirelless function in the AD200 is not working.

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  • Kinxm010

  • junior member

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Kinxm010 junior member

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#143
  • Posted 6 years ago

Posted 6 years ago 2018-08-07#143

I just bought two of these to stream from a stage to televisions in the back.  I am using capture cards.     D4149

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#144
  • Posted 6 years ago

Posted 6 years ago 2018-08-07#144

Quote :Posted an hour ago

I bought a Godox AD200 I also own a godox xt1 N controller but I cannot trigger the flash with the controller. I tried selecting grups A, B or C in the controller and the AD200, as well as different channels. I also tried with the controller mounted on the camera and firing the camera shutter, as well as with the test button on the controller and nothing works. Please can you help me. I do not know if the wirelless function in the AD200 is not working.

Dear  Customer,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#145
  • Posted 6 years ago

Posted 6 years ago 2018-08-07#145

Quote :Posted 53 minutes ago

I just bought two of these to stream from a stage to televisions in the back.  I am using capture cards.     D4149

Dear  Customer,

It only support  up to 32GB card.

For more information, please check details via this link : https://www.tomtop.com/search/d4149.html

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  • Salvatolomba

  • junior member

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Salvatolomba junior member

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#146
  • Posted 6 years ago

Posted 6 years ago 2018-08-08#146

hello my headset is not working but it only worked the first day 

AN18D05Q4327-8W7XWE

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  • derval

  • junior member

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    13

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derval junior member

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#147
  • Posted 6 years ago

Posted 6 years ago 2018-08-08#147

Please note that I have received this item but unfortunately it fell from my hand upon receiving and the screen cracked. The touch screen has become non responsive. However, the watch seems to be working as in shows time when side button pressed. Can you please help me replace the screen.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#148
  • Posted 6 years ago

Posted 6 years ago 2018-08-08#148

Quote :Posted 2 hours ago

hello my headset is not working but it only worked the first day 

AN18D05Q4327-8W7XWE

Dear Customer,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • Meagan

  • Tomtop Rep

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    12517

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    1

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    25594

Meagan Tomtop Rep

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  • Posts: 1
  • Credits: 25594
#149
  • Posted 6 years ago

Posted 6 years ago 2018-08-08#149

Quote :Posted an hour ago

Please note that I have received this item but unfortunately it fell from my hand upon receiving and the screen cracked. The touch screen has become non responsive. However, the watch seems to be working as in shows time when side button pressed. Can you please help me replace the screen.

Dear  Customer,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? And then we will contact our technician and give you a reasonable solution.

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  • antonionni

  • junior member

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    7

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    14

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    84

antonionni junior member

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#150
  • Posted 6 years ago

Posted 6 years ago 2018-08-10#150

Is this piece ideal for repairing mavic pro?   RM8500

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