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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Niakr

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Niakr junior member

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#1461
  • Posted 10 months ago

Posted 10 months ago 2024-01-03#1461

My order AA23K16W4235-IBR9IS arrived with the visor mask glass broken .

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1462
  • Posted 10 months ago

Posted 10 months ago 2024-01-03#1462

Quote :Posted 5 minutes ago

My order AA23K16W4235-IBR9IS arrived with the visor mask glass broken .

Dear Niakr,

Is that possible to bother you taking a detailed video which can show this problem specifically and send it to support@tomtop.com? 

And then we will contact our technician and give you a reasonable solution.

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  • Allison

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Allison junior member

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#1463
  • Posted 10 months ago

Posted 10 months ago 2024-01-05#1463

Me podrías decir si se entregará entre hoy o mañana?

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  • Meagan

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Meagan Tomtop Rep

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#1464
  • Posted 10 months ago

Posted 10 months ago 2024-01-05#1464

Quote :Posted 3 minutes ago

Me podrías decir si se entregará entre hoy o mañana?

Querida Allison,

Podría por favor informarnos su número de pedido? Y luego le daremos una solución razonable.

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  • apaTaick

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apaTaick junior member

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#1465
  • Posted 10 months ago

Posted 10 months ago 2024-01-09#1465

Ich würde gerne wissen, wie es mit meiner Bestellung ist, BA23L30V0122-T38KFN.

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  • Meagan

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Meagan Tomtop Rep

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#1466
  • Posted 10 months ago

Posted 10 months ago 2024-01-09#1466

Quote :Posted a minute ago

Ich würde gerne wissen, wie es mit meiner Bestellung ist, BA23L30V0122-T38KFN.

Hallo apaTaick ,

Bitte überprüfen Sie Updates über diesen Link:https://t.17track.net/en#nums=UJ222865242YP

Hier sind die neuesten Tracking-Informationen:

04.01.2024 15:03

Bestimmungshafen - Ankunft

04.01.2024 07:47

Abfahrtshafen - Abfahrt

Wenn alles gut geht, erhalten Sie den Artikel innerhalb von 15-25 Werktagen.

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  • Mannaim

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Mannaim junior member

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#1467
  • Posted 10 months ago

Posted 10 months ago 2024-01-12#1467

I ordered from you when will you ship the goods ? 

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1468
  • Posted 10 months ago

Posted 10 months ago 2024-01-12#1468

Quote :Posted 3 minutes ago

I ordered from you when will you ship the goods ? 

DearMannaim,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Jithesh

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Jithesh junior member

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#1469
  • Posted 10 months ago

Posted 10 months ago 2024-01-17#1469

I would like to know something about my order: AA24A09I4851-22ZV .

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  • Meagan

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Meagan Tomtop Rep

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#1470
  • Posted 10 months ago

Posted 10 months ago 2024-01-17#1470

Quote :Posted 2 minutes ago

I would like to know something about my order: AA24A09I4851-22ZV .

Hello Jithesh ,

Please check updates via this link:https://t.17track.net/en#nums=UJ250688985YP

Here is the latest tracking information:

2024-01-15 15:28

Destination Country - Arrival

2024-01-12 16:10

Arrived at the domestic shipping trunk line

If everything goes well, you will receive the item within 15-25 working days.

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