Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?
  • Chaba

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Chaba junior member

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#1451
  • Posted 11 months ago

Posted 11 months ago 2023-12-14#1451

Please inform me about shipment, I don't understand where is my package.

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  • Meagan

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Meagan Tomtop Rep

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#1452
  • Posted 11 months ago

Posted 11 months ago 2023-12-14#1452

Quote :Posted 6 minutes ago

Please inform me about shipment, I don't understand where is my package.

Dear Chaba,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Ishwar

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Ishwar junior member

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#1453
  • Posted 11 months ago

Posted 11 months ago 2023-12-21#1453

BA23L12X2344-7QUMQI order details say that my parcel was delivered yesterday,however it was not delivered.  

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  • Meagan

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Meagan Tomtop Rep

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#1454
  • Posted 11 months ago

Posted 11 months ago 2023-12-21#1454

Quote :Posted 2 minutes ago

BA23L12X2344-7QUMQI order details say that my parcel was delivered yesterday,however it was not delivered.  

Hello Ishwar ,

I check it delivery on Oct.19.Please check updates via this link :https://t.17track.net/en#nums=YT2334621272083607

2023-12-19 10:54

North East, Authority to Leave – Your parcel has been delivered. According to your instructions a signature is not required.

2023-12-19 05:40

North East, Your parcel is on the way! Our courier loaded it onto their van.

If you did not receive it , can you contact the local post office with your full name and tracking number # YT2334621272083607 ?

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  • Mannaim

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Mannaim junior member

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#1455
  • Posted 11 months ago

Posted 11 months ago 2023-12-22#1455

Can you check where is my order ? This link not correct. 

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  • Meagan

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Meagan Tomtop Rep

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#1456
  • Posted 11 months ago

Posted 11 months ago 2023-12-22#1456

Quote :Posted 6 minutes ago

Can you check where is my order ? This link not correct. 

DearMannaim,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Luchii

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Luchii junior member

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#1457
  • Posted 10 months ago

Posted 10 months ago 2023-12-28#1457

I want delete order BA23L27J0225-HRCDLC .

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  • Meagan

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Meagan Tomtop Rep

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#1458
  • Posted 10 months ago

Posted 10 months ago 2023-12-28#1458

Quote :Posted a minute ago

I want delete order BA23L27J0225-HRCDLC .

Dear Luchii,

We've paused your order in our system. 

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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  • Melva

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Melva junior member

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#1459
  • Posted 10 months ago

Posted 10 months ago 2023-12-29#1459

My parcel returned to sender and I still don't have the money.

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  • Meagan

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Meagan Tomtop Rep

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#1460
  • Posted 10 months ago

Posted 10 months ago 2023-12-29#1460

Quote :Posted 2 minutes ago

My parcel returned to sender and I still don't have the money.

DearMelva,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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