Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?
  • Lucimere

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Lucimere junior member

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#1331
  • Posted 11 months ago

Posted 11 months ago 2023-06-05#1331

Order CN23F02J0653-20W9DL,I changed home 3 weeks ago and didn't updated the address .

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  • Meagan

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Meagan Tomtop Rep

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#1332
  • Posted 11 months ago

Posted 11 months ago 2023-06-05#1332

Quote :Posted 2 minutes ago

Order CN23F02J0653-20W9DL,I changed home 3 weeks ago and didn't updated the address .

Dear Lucimere,

Could you please inform us your correct address ? And then we will give you a reasonable solution.

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  • Samya

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Samya junior member

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#1333
  • Posted 11 months ago

Posted 11 months ago 2023-06-07#1333

Have you send out the order?

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  • Meagan

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#1334
  • Posted 11 months ago

Posted 11 months ago 2023-06-07#1334

Quote :Posted a minute ago

Have you send out the order?

Dear Samya ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Julie

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Julie junior member

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#1335
  • Posted 11 months ago

Posted 11 months ago 2023-06-09#1335

My order BA23F05Q0311-G25NSQ is shown as dispatched but there is no updates .

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  • Meagan

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#1336
  • Posted 11 months ago

Posted 11 months ago 2023-06-09#1336

Quote :Posted 6 minutes ago

My order BA23F05Q0311-G25NSQ is shown as dispatched but there is no updates .

Hello Julie ,

Please check updates via this link:https://t.17track.net/en#nums=6A26474704244

Here is the latest tracking information:

2023-06-09 06:29

Your package is in the delivery site serving your address. We are preparing it for delivery.

2023-06-08 20:52

Your package is in transit on our logistics platforms.

Because the international shipping would take longer time. Please wait patiently.

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  • efrain

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efrain junior member

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#1337
  • Posted 11 months ago

Posted 11 months ago 2023-06-14#1337

Finora non ho ricevuto il mio ordine .

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  • Meagan

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#1338
  • Posted 11 months ago

Posted 11 months ago 2023-06-14#1338

Quote :Posted 7 minutes ago

Finora non ho ricevuto il mio ordine .

Caro Efrain,

Potresti per favore comunicarci il tuo numero d'ordine? E poi ti daremo una soluzione ragionevole.

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  • BarryLee

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BarryLee junior member

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#1339
  • Posted 11 months ago

Posted 11 months ago 2023-06-16#1339

My order BA23F12P1650-QPCUY9,please confirm when i will receive it please. I reaaly need this asap.

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  • Meagan

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#1340
  • Posted 11 months ago

Posted 11 months ago 2023-06-16#1340

Quote :Posted 5 minutes ago

My order BA23F12P1650-QPCUY9,please confirm when i will receive it please. I reaaly need this asap.

Hello BarryLee ,

Please check updates via this link:https://t.17track.net/en#nums=CA791234483DE

Here is the latest tracking information:

2023-06-15 11:02

Germany, The international shipment has been processed in the export parcel center

2023-06-14 09:20

Germany, The international shipment has been processed in the parcel center of origin

Because the international shipping would take longer time. Please wait patiently.

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