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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Luchii

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Luchii junior member

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#1191
  • Posted 2 years ago

Posted 2 years ago 2022-09-09#1191

We have found that the order is incorrect and that the items do not fit us. We would like to cancel it. What can we do.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#1192
  • Posted 2 years ago

Posted 2 years ago 2022-09-09#1192

Quote :Posted 2 minutes ago

We have found that the order is incorrect and that the items do not fit us. We would like to cancel it. What can we do.

Dear Luchii ,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • adipto

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adipto junior member

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#1193
  • Posted 2 years ago

Posted 2 years ago 2022-09-14#1193

Can I get an up date on the status of my order AA22H29Q2230-L5YKTS? 

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  • Meagan

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Meagan Tomtop Rep

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#1194
  • Posted 2 years ago

Posted 2 years ago 2022-09-14#1194

Quote :Posted 12 minutes ago

Can I get an up date on the status of my order AA22H29Q2230-L5YKTS? 

Hello adipto,

Please check updates via this link:https://t.17track.net/en#nums=UG575397403YP

Here is the latest tracking information:

2022-09-10 14:18

EL DORADO HILLS,CA,US, Distribution center - Outbound

2022-09-09 08:08

SANTA FE SPRINGS,CA,US, Destination Country - Arrival

If everything goes well, you will receive the item within 15-25 working days.

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  • Camilly

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Camilly junior member

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#1195
  • Posted 2 years ago

Posted 2 years ago 2022-09-19#1195

I ordered a consolle but is wrong,how do i cancel my order BA22I16I4918-IMNGWM ?

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  • Meagan

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Meagan Tomtop Rep

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#1196
  • Posted 2 years ago

Posted 2 years ago 2022-09-19#1196

Quote :Posted 5 minutes ago

I ordered a consolle but is wrong,how do i cancel my order BA22I16I4918-IMNGWM ?

Dear Camilly ,

Your order has been cancelled, and we will refund you within 3-5 working days. Please check your account few days later.

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  • mmello

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mmello junior member

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#1197
  • Posted 2 years ago

Posted 2 years ago 2022-09-23#1197

Est-ce que le thermostat est bien contrôlable par wifi svp ?  H34469W-2

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  • Meagan

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Meagan Tomtop Rep

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#1198
  • Posted 2 years ago

Posted 2 years ago 2022-09-23#1198

Quote :Posted 5 minutes ago

Est-ce que le thermostat est bien contrôlable par wifi svp ?  H34469W-2

Caro mmello ,

Il peut être contrôlé par APP.

Para obtener más información, consulte los detalles a través de este enlace:https://www.tomtop.com/p-h34469b-1.html

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  • FOTEAS

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FOTEAS junior member

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#1199
  • Posted 2 years ago

Posted 2 years ago 2022-09-27#1199

Gibt es die Uhr mit einer Armbandgröße v210mm ?  PW0285B

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  • Meagan

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Meagan Tomtop Rep

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#1200
  • Posted 2 years ago

Posted 2 years ago 2022-09-27#1200

Quote :Posted 5 minutes ago

Gibt es die Uhr mit einer Armbandgröße v210mm ?  PW0285B

Liebe FOTEAS ,

Armbandgröße: 22 * 190 mm .

Für weitere Informationen überprüfen Sie bitte die Details über diesen Link:https://www.tomtop.com/p-pw0285b.html

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