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Forum Home > Help Center > WHAT’S THE TOMTOP PRODUCT WARRANTY?

  • Ivens

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Ivens junior member

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#1151
  • Posted 2 years ago

Posted 2 years ago 2022-05-25#1151

Can you please clarify where if my order BA22E10M3218-9VS1VF ? 

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  • Meagan

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Meagan Tomtop Rep

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#1152
  • Posted 2 years ago

Posted 2 years ago 2022-05-25#1152

Quote :Posted 4 minutes ago

Can you please clarify where if my order BA22E10M3218-9VS1VF ? 

Hello Ivens,

Please check updates via this link:https://t.17track.net/en#nums=WNBAA0193730958YQ

Here is the latest tracking information:

2022-05-22 17:04

Parcel arrives at Airport, Parcel Arrival

2022-05-21 03:04

Parcel is leaving Airport, Parcel Leaving Port

If everything goes well, you will receive the item within 15-25 working days.

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  • Caine

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Caine junior member

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#1153
  • Posted 2 years ago

Posted 2 years ago 2022-06-01#1153

Es una vergüenza que todavía no esté en mi casa. Ustedes en la página dicen que de 10 a 15 días. 

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  • Meagan

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Meagan Tomtop Rep

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#1154
  • Posted 2 years ago

Posted 2 years ago 2022-06-01#1154

Quote :Posted 16 minutes ago

Es una vergüenza que todavía no esté en mi casa. Ustedes en la página dicen que de 10 a 15 días. 

Cher Caine,

Pourriez-vous s'il vous plaît nous communiquer votre numéro de commande? Et puis nous vous donnerons une solution raisonnable.

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  • elliott

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elliott junior member

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#1155
  • Posted 2 years ago

Posted 2 years ago 2022-06-13#1155

Where ia my order AA22E21N5714-PG2F9Z, it's been over a month and I haven't received anything ?

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  • Meagan

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Meagan Tomtop Rep

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#1156
  • Posted 2 years ago

Posted 2 years ago 2022-06-13#1156

Quote :Posted 11 minutes ago

Where ia my order AA22E21N5714-PG2F9Z, it's been over a month and I haven't received anything ?

Hello elliott,

Please check updates via this link:https://t.17track.net/en#nums=UG454129443YP

Here is the latest tracking information:

2022-06-11 12:02

SAN DIEGO CA DISTRIBUTION CENTER, In transit - Outbound

2022-06-11 10:47

SAN DIEGO,CA,US, In transit - Inbound

If everything goes well, you will receive the item within 15-25 working days.

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  • keyser

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keyser

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#1157
  • Posted 2 years ago

Posted 2 years ago 2022-06-15#1157

Has my order not been shipped yet ？

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  • Meagan

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Meagan Tomtop Rep

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#1158
  • Posted 2 years ago

Posted 2 years ago 2022-06-15#1158

Quote :Posted 11 minutes ago

Has my order not been shipped yet ？

Dear keyser,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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  • Rassel

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Rassel junior member

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#1159
  • Posted 2 years ago

Posted 2 years ago 2022-06-21#1159

I would like to cancel my order number AN22F19O4054-CF7LR2.

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  • Meagan

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Meagan Tomtop Rep

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#1160
  • Posted 2 years ago

Posted 2 years ago 2022-06-21#1160

Quote :Posted 10 minutes ago

I would like to cancel my order number AN22F19O4054-CF7LR2.

Dear Rassel,

We've paused your order in our system.

Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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