Frequently asked questions about delivery 2601 - Help Center

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Meagan
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#61

Posted 7 years ago

Quote :Posted an hour ago
Ainda estou no aguardo do meu produto.
Saberia me informar se não devolveram para vocês?

Olá amigo,

Você poderia enviar e-mail para support@tomtop.com com o número do pedido? E então lhe daremos uma solução razoável.

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jamesgennaro71
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#62

Posted 7 years ago

Where can I track my package I dont see a link I can copy the tracking number but I don't know what tracking site to use

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Meagan
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#63

Posted 7 years ago

Quote :Posted a day ago
Where can I track my package I dont see a link I can copy the tracking number but I don't know what tracking site to use
Hello jamesgennaro71,
Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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andre3294706
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#64

Posted 7 years ago

Hello, what shipping should I choose for Italy so as not to pay customs duties?

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Meagan
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#65

Posted 7 years ago

Quote :Posted 9 hours ago
Hello, what shipping should I choose for Italy so as not to pay customs duties?
Dear andre3294706,
You are responsible for all import taxes and duties that may be charged when the item passes through customs. Many countries do not charge import duties on private items below a certain stated value. We suggest that you can consult your local customs department to get more details about the customs fee.

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883316
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#66

Posted 7 years ago

BA18A31P3051-YLFMV9 I did not receive my order, but today the status of my order has changed, and now the status of the order is "received." I did not receive my order! understand who the ***** courier gave my order!

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Meagan
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#67

Posted 7 years ago

Quote :Posted 16 hours ago
BA18A31P3051-YLFMV9 I did not receive my order, but today the status of my order has changed, and now the status of the order is "received." I did not receive my order! understand who the ***** courier gave my order!

Hello Dmitry ,

Please check updates via this link: https://t.17track.net/zh-cn#nums=ETSSD1012765451YQ

Here is the latest tracking information:

2018-03-20 08:27

Отправление доставлено получателю, Пашин Д В, (20.03.2018 8:27:28)

2018-03-20 07:11

Доставка завершена, пашин д в

If you have not received the item , please contact your local post office firstly.

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bensta
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#68

Posted 7 years ago

Will you please update me when my shipment tracking no EX020531555SG

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Meagan
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#69

Posted 7 years ago

Quote :Posted 8 minutes ago
Will you please update me when my shipment tracking no EX020531555SG
Hello bensta,

Please check updates via this link: https://t.17track.net/en#nums=EX020531555SG
Here is the latest tracking information:
2018-03-16 11:58
India, MUMBAI EMS, Record item customs information (Inb), Air, Retention Reason : Retained by customs for unspecified reason
2018-03-16 11:16
India, MUMBAI EMS, Transfer from office of exchange (Inb), Air, CUSTOM EXAM MUMBAI
If everything goes well, you will receive the item within 12-15 working days.

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Festa
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#70

Posted 7 years ago

CN18B20V3016-KC64YU never arrive I don't understand

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