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Posted 7 years ago 2017-12-05#1
What are CN,UK, US And DE warehouse shipping times and destinations?
The transit time depends on where you're located and where your package comes from. If you want to know more information, please contact our customer service team. We will settle your problem as soon as possible. Enjoy your shopping!
How long is the packaging/ processing time?
Processing time is normally 1-2 business days. The time from when your payment is received; to when we gather up all the items, do strict quality-control tests and carefully package the items takes around 2-3 days.
Why can’t i order everything from the UK, US,ES or DE warehouse?
To save you money, if a product is not in the overseas warehouse it is because we can offer a cheaper price if it’s shipped from China. We have a huge variety of products covering many categories and our Chinese warehouse is enormous and can stock everything. Our offshore warehouses are expensive to rent per square meter. We only stock the most popular products to save on warehouse costs. If we stocked everything our costs would be much larger, we have optimized the overseas warehouse space and product quantities to offer the best value and speed to you.
Do i avoid taxes and tariffs with my local overseas warehouse?
It depends on which country you send to. If you order from UK warehouse to UK and other EU countries, taxes and tariffs are avoided. But if you order from DE to the worldwide, there may come with some taxes and tariffs.
What is the chinese warehouse shipping policy?
1. Worldwide delivery.
2. All orders are tracked with standard shipping.
3. Shipping is upgradeable giving you the option of faster tracked delivery.
4. All our products are available from our Chinese warehouse.
5. We have multiple locations in China so your shipment maybe split based on the warehouse the product is located.
Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you. FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers. If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in shipping fee.
Is TOMTOP shipping affected by public holidays and the christmas period?
We operate under Chinese national holidays, only during Chinese New Year can small delays can be expected, we will always provide notices on our website during this period to notify you of any longer then normal processing times.
Where can i track my Order?
After the goods is shipped, a shipping notice email will be sent to you. Please pay attention to check your parcel. It will contain the tracking number and tracking websites if the order is tracked.
You can also refer to information below:
Air mail with tracking number:https://www.17track.net/en
EMS express: //www.ems.com
DHL: //www.dhl.com
UPS: //www.ups.com
Sweden Post: //tracking.directlink.com/multipletrack-client2.php
Posted 7 years ago 2017-12-09#1
I ordered a lol doll big surprise back on November 30, 2016. It said it would take roughly 72 hours to send/dispatch. It has been now 10 days. I paid extra for shipping. Can I expect this by December 25? Am I able to get a refund if not not send in next couple of days.
Posted 7 years ago 2017-12-11#2
Quote :Posted a day ago
I ordered a lol doll big surprise back on November 30, 2016. It said it would take roughly 72 hours to send/dispatch. It has been now 10 days. I paid extra for shipping. Can I expect this by December 25? Am I able to get a refund if not not send in next couple of days.
Hi tangoandcash2008,
Could you inform us your order number ? It would be better for us check your order status .
You can also send email to support@tomtop.com or our online support.
Posted 7 years ago 2017-12-28#7
Quote :Posted 14 hours ago
BN17K06P3352-2ZIHSC
Gostaria de rastrear esse pedido!
Olá Renata,
Você pode entrar em contato com seu escritório de correios local com o seu nome completo e número de rastreio # RL907673828CH? Porque em muitos casos, a parcela já chegou, mas a informação logística está atrasada para atualização. Todas as atualizações, envie. Seguiremos este assunto o tempo todo até receber o pacote. Obrigado.
Posted 7 years ago 2017-12-28#8
Hello Jefferson.Quote :Posted 12 hours ago(Being review)
I asked for my mouse on November 9, 2017 and until today he did not come to my house
tracking number: RL757448400CN
Please check updates via this link : http://www.17track.net/en/track?nums=RL757448400CN&fc=0
Here is the latest information: 2017-11-15 21:23CHINA / CN, Forwarded, de País em CHINA / CN para Unidade em BRASIL / BR
Could you kindly contact your local post office with your full name and tracking number ?Because in many cases, the parcel has already arrived but the logistics information is delayed to update. Any updates, please send email to support@tomtop.com. Thanks a lot.
