Frequently asked questions about delivery 2601 - Help Center

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Marcin Jankowski
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#41

Posted 7 years ago

I dont recive my package i want my money back !!!!!!!

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Meagan
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#42

Posted 7 years ago

Quote :Posted 12 hours ago(Being review)
I dont recive my package i want my money back !!!!!!!

HelloMarcin Jankowski,

Could you please send email to support@tomtop.com with order number ? And then we will check order status and give you a reasonable solution soon.

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Saptarshi Chowdhury
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#43

Posted 7 years ago

Hai where is my order

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Meagan
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#44

Posted 7 years ago

Quote :Posted 6 hours ago
Hai where is my order
HelloSaptarshi ,
Could you please send email to support@tomtop.com with order number ? And then we will do our best to check order status for you then.

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brunaboni
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#45

Posted 7 years ago

Ola, preciso rastrear meu pedido, a compra foi feira no dia 22/11/2017 e ate hoje nao tive notícias.

O codigo é:

BA17K22T3555-0QB2Y2

Obrigada

Regiane Bonifacio

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Meagan
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#46

Posted 7 years ago

Quote :Posted 52 minutes ago
Ola, preciso rastrear meu pedido, a compra foi feira no dia 22/11/2017 e ate hoje nao tive notícias.
O codigo é:
BA17K22T3555-0QB2Y2
Obrigada
Regiane Bonifacio

Olá Regiane,

Verifique as atualizações através deste link:https://t.17track.net/en#nums=RL907616202CH

Aqui estão as últimas atualizações:

2018-02-08 08:57
CURITIBA / PR, Forwarded, de Unidade de Logística Integrada em CURITIBA / PR para Unidade em Liberado sem imposto. Entrega 40d úteis / BR
2018-01-25 08:45
CURITIBA / PR, Received by the Brazil Post
Você obterá o item dentro de 3-5 dias úteis se tudo correr bem. Espero que você possa obtê-lo mais cedo.

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Meagan
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#47

Posted 7 years ago

Quote :Posted 6 hours ago(Being review)
Why the delivery take so long time
Hello Saptarshi ,
Please kindly noted the international shipping takes longer time as it would be influenced by many factors, such as weather,customs.

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Saptarshi Chowdhury
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#48

Posted 7 years ago

Hi team I can't track my order in my country's postal service website can you send me the tracking number

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Meagan
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#49

Posted 7 years ago

Quote :Posted 6 hours ago
Hi team I can't track my order in my country's postal service website can you send me the tracking number
Hello Saptarshi ,
Could you send email to support@tomtop.com with order number ? And then we will do our best to help you.

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Bishorjit Thangsabam
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#50

Posted 7 years ago

I have not received my product, its 2 months now (order no AA18A13V0303-ZD5WV6), i lost money on this order n i have not reveiced the product as well becuase after contacring customer swrvice 3 times, they r helping and said they cant track the order. Pathetic

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