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  • Meagan

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Meagan Tomtop Rep

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#41
  • Posted 5 years ago

Posted 5 years ago 2018-06-05#41

Quote :Posted 52 minutes ago

Please cancel this order number :CN18F03Q2151-HH0LED. I have ordered it by a mistake and please refund the amount.

Dear Customer,

Your order has been cancelled , and you will receive refund within 3-5 working days.

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  • Meagan

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Meagan Tomtop Rep

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#42
  • Posted 5 years ago

Posted 5 years ago 2018-06-05#42

Quote :Posted 49 minutes ago

i have ordered the first time with TOMTOP, so i would like to know when the ordered item will be shipped, resp how long it will take until i will receive the item, to be able to plan possible substitutional receivance due to vacation.

Hello friend,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Deividas

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Deividas junior member

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#43
  • Posted 5 years ago

Posted 5 years ago 2018-06-06#43

as to be reached within 15 - 20 days after order.
  • AA18E11I1615-US1R55
  not yet reached.   

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  • Niakr

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Niakr junior member

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#44
  • Posted 5 years ago

Posted 5 years ago 2018-06-06#44

Will this item   #PZ0214B-EU work on the AT&T network frequencies in the USA and/or abroad?   

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  • thibault

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thibault junior member

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#45
  • Posted 5 years ago

Posted 5 years ago 2018-06-06#45

I have two questions #K5646 to asked. 1. Does it automatically ON the power of the music system after the engine of the car start or have to ON the power of the music system manually. 2. Does it play automatically the song where it stop previously played 

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  • Meagan

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Meagan Tomtop Rep

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#46
  • Posted 5 years ago

Posted 5 years ago 2018-06-06#46

Quote :Posted 48 minutes ago

as to be reached within 15 - 20 days after order.
  • AA18E11I1615-US1R55
  not yet reached.   

Hello  friend

Please check updates via this link:  https://t.17track.net/zh-cn#nums=RF542727742SG
Here is the latest tracking information:

2018-05-25 15:54

India, AHMEDABAD SUB FGN PO, Send item to customs (Inb), Air, AHMEDABAD SUB FGN PO

2018-05-24 10:57

India, MUMBAI AIR, Transfer from office of exchange (Inb), Air, AHMEDABAD SUB FGN PO

If everything goes well, you will receive the item within 7-10 working days.

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  • Meagan

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Meagan Tomtop Rep

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#47
  • Posted 5 years ago

Posted 5 years ago 2018-06-06#47

Quote :Posted 41 minutes ago(Being review)

Will this item   #PZ0214B-EU work on the AT&T network frequencies in the USA and/or abroad?   

Dear Customer, 

Yes, if the network format adapt.

If you need to learn more about the product, please check this link :  https://www.tomtop.com/search/pz0214b-eu.html

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  • Meagan

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Meagan Tomtop Rep

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#48
  • Posted 5 years ago

Posted 5 years ago 2018-06-06#48

Quote :Posted 40 minutes ago(Being review)

I have two questions #K5646 to asked. 1. Does it automatically ON the power of the music system after the engine of the car start or have to ON the power of the music system manually. 2. Does it play automatically the song where it stop previously played 

Dear Customer, 

The answer to your question 1 would be yes, as long as the power switch to your music system is always ON. and since the system' storage tool is TF card, it may not continue the song previous.

More information, please check this link :https://www.tomtop.com/search/k5646.html

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  • franceschi

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franceschi junior member

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#49
  • Posted 5 years ago

Posted 5 years ago 2018-06-07#49

I paid the difference (BN18E25F5239-X3IJ4B). when will I receive a tel?  

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  • Meagan

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Meagan Tomtop Rep

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#50
  • Posted 5 years ago

Posted 5 years ago 2018-06-07#50

Quote :Posted 43 minutes ago

I paid the difference (BN18E25F5239-X3IJ4B). when will I receive a tel?  

Dear Customer,

Your order has been sent  out , you will receive it within 10-15 working days.

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