Forum Home > Help Center > Frequently asked questions about payment
  • mmello

  • junior member
  • Replies:

    17
  • Posts:

    13
  • Credits:

    99

mmello junior member

  • Replies: 17
  • Posts: 13
  • Credits: 99
#31
  • Posted 3 years ago

Posted 3 years ago 2018-05-29#31

Good evening, I have not received my order yet and after 20 working days

  • Order No:BN18D25V4059-C77SIN

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    10984
  • Posts:

    1
  • Credits:

    22528

Meagan Tomtop Rep

  • Replies: 10984
  • Posts: 1
  • Credits: 22528
#32
  • Posted 3 years ago

Posted 3 years ago 2018-05-29#32

Quote :Posted an hour ago

Good evening, I have not received my order yet and after 20 working days

  • Order No:BN18D25V4059-C77SIN

Hello  friend,

Please check updates via this link:https://t.17track.net/zh-cn#nums=LAOBB1007648938YQ

Here is the latest tracking information:

2018-05-08 14:57

LAO, Laos, The item has been processed in the country of destination

If everything goes well, you will receive the item within 4-5  working days.

share to:

  • JulioCampos

  • junior member
  • Replies:

    6
  • Posts:

    4
  • Credits:

    32

JulioCampos junior member

  • Replies: 6
  • Posts: 4
  • Credits: 32
#33
  • Posted 3 years ago

Posted 3 years ago 2018-06-01#33

does the filter need to be changed?  Can I get a coupon on this product?  H16269

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    10984
  • Posts:

    1
  • Credits:

    22528

Meagan Tomtop Rep

  • Replies: 10984
  • Posts: 1
  • Credits: 22528
#34
  • Posted 3 years ago

Posted 3 years ago 2018-06-01#34

Quote :Posted an hour ago

does the filter need to be changed?  Can I get a coupon on this product?  H16269

Dear Customer,

The filter needn't to be changed,We will set up flash sale for this product,Please pay attention to our website.

share to:

  • MIYER

  • junior member
  • Replies:

    14
  • Posts:

    10
  • Credits:

    78

MIYER junior member

  • Replies: 14
  • Posts: 10
  • Credits: 78
#35
  • Posted 3 years ago

Posted 3 years ago 2018-06-02#35

When will this item be back in stock again?   PZ0019BL-EU

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    10984
  • Posts:

    1
  • Credits:

    22528

Meagan Tomtop Rep

  • Replies: 10984
  • Posts: 1
  • Credits: 22528
#36
  • Posted 3 years ago

Posted 3 years ago 2018-06-02#36

Quote :Posted an hour ago

When will this item be back in stock again?   PZ0019BL-EU

Dear Customer,

This product we have sold out, will not be available for a long time, maybe you can look at some similar products, after the order we can ship for you as soon as possible. 

share to:

  • Debashis

  • junior member
  • Replies:

    9
  • Posts:

    11
  • Credits:

    73

Debashis junior member

  • Replies: 9
  • Posts: 11
  • Credits: 73
#37
  • Posted 3 years ago

Posted 3 years ago 2018-06-04#37

I had ordered cars for my kid a month ago which I haven’t received yet. Below are the order details:

Order number: BN18E07P0305-4SAUKZ 

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    10984
  • Posts:

    1
  • Credits:

    22528

Meagan Tomtop Rep

  • Replies: 10984
  • Posts: 1
  • Credits: 22528
#38
  • Posted 3 years ago

Posted 3 years ago 2018-06-04#38

Quote :Posted 55 minutes ago

I had ordered cars for my kid a month ago which I haven’t received yet. Below are the order details:

Order number: BN18E07P0305-4SAUKZ 

Dear Customer,

Please check updates via this link:   http://www.bpost2.be/bpostinternational/track_trace/find.php?search=s&lng=en&trackcode=985200000001631708

Here is the latest tracking information:
16-05-2018 06:30:53Your shipment has been delivered to the postal operator of the country of destination and will be delivered in the coming days.

16-05-2018 06:36:12  Departure to country of destination

If everything goes well, you will receive the item within 6-10  working days.

share to:

  • Jackrichardson

  • junior member
  • Replies:

    6
  • Posts:

    5
  • Credits:

    37

Jackrichardson junior member

  • Replies: 6
  • Posts: 5
  • Credits: 37
#39
  • Posted 3 years ago

Posted 3 years ago 2018-06-05#39

Please cancel this order number :CN18F03Q2151-HH0LED. I have ordered it by a mistake and please refund the amount.

share to:

  • Samsul

  • junior member
  • Replies:

    9
  • Posts:

    7
  • Credits:

    61

Samsul junior member

  • Replies: 9
  • Posts: 7
  • Credits: 61
#40
  • Posted 3 years ago

Posted 3 years ago 2018-06-05#40

i have ordered the first time with TOMTOP, so i would like to know when the ordered item will be shipped, resp how long it will take until i will receive the item, to be able to plan possible substitutional receivance due to vacation.

share to:

1...345...112

Subject:

Message:(5 words at least)

Download our cool FREE App!

Enjoy App-EXCLUSIVE Deals