Frequently asked questions about payment 2600 - Help Center

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Meagan
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#1591

Posted a month ago

Quote :Posted 11 minutes ago
Why did the price increase after I used my points? RM5683GR
Dear Desmond,
This product is currently on flash sale, so the price is already the most favorable and cannot be used in conjunction with discount coupons.
Therefore, if you use a coupon or points, the price will not be eligible for the flash sale price, but will be calculated based on the regular price minus the coupon value.
So please do not use coupons or points when purchasing flash sale products.

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Leonildo
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#1592

Posted 26 days ago

I accidentally placed two orders. Can you help me cancel one of them?

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Meagan
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#1593

Posted 26 days ago

Quote :Posted 7 minutes ago
I accidentally placed two orders. Can you help me cancel one of them?

Dear Leonildo,

Could you please inform us your order number ? And then we will give you a reasonable solution.

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giannelli
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#1594

Posted 19 days ago

Do you have this item in stock ? ET00119EU

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Meagan
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#1595

Posted 19 days ago

Quote :Posted 5 minutes ago
Do you have this item in stock ? ET00119EU
Dear giannelli ,
Yes, we have this item in China warehouse , you could place an order if you are interested.
For more details, you could refer to https://www.tomtop.com/p-et00119eu.html

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Carlotta
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#1596

Posted 12 days ago

I would like to cancel the order because the recipient already has this gift.

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Meagan
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#1597

Posted 12 days ago

Quote :Posted 11 minutes ago
I would like to cancel the order because the recipient already has this gift.
Dear Carlotta,
Could you please provide the order details so we can resolve the issue as soon as possible? You can contact support@tomtop.com.

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sharon
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#1598

Posted 4 days ago

Can i have a update on my recent delivery ? CA24J03K1806-R1NRDT

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Meagan
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#1599

Posted 4 days ago

Quote :Posted 18 minutes ago
Can i have a update on my recent delivery ? CA24J03K1806-R1NRDT
Dear sharon,
For the tracking information ,you could check this link :
https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode=CQ343912325DE
Mo, 16.12.2024, 07:35, Germany
The international shipment has been processed in the export parcel center
If everything goes well, you will receive the item within 5-7 working days.

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