Frequently asked questions about payment 2600 - Help Center

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Miriano
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#1471

Posted a month ago

Order No:BA24B22S3742-LPQUJI what about tracking number ？

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Meagan
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#1472

Posted a month ago

Quote :Posted 15 minutes ago
Order No:BA24B22S3742-LPQUJI what about tracking number ？

Hello Miriano,

Please check updates via this link:https://t.17track.net/en#nums=YT2406021266039318

Here is the latest tracking information:

2024-03-18 17:47

Loaded for Transfer

2024-03-07 12:56

HOLLAND, NORTH HOLLAND, NL, Clearance processing completed - Import

If everything goes well, you will receive the item within 10 working days.

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Meagan
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#1473

Posted a month ago

Quote :Posted 4 minutes ago(Being review)
May you can help me. Have you an invoice for me with this invoice number BA22E14V1003-CS1N7M?

Dear Bettina,

We will send the invoice to you via email, please check your inbox. Have a great day.

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Sayra
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#1474

Posted 25 days ago

Hi, is it possible to cancel my order?

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Meagan
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#1475

Posted 25 days ago

Quote :Posted 7 minutes ago
Hi, is it possible to cancel my order?
Dear Sayra,
If the package has not been shipped, it can be canceled. Please provide your order details to contact our customer service at support@tomtop.com.

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MarcusWilliams
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#1476

Posted 19 days ago

Does it include extra battery？ RTXSW-LO26-IIW-EU

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Meagan
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#1477

Posted 19 days ago

Quote :Posted 19 minutes ago
Does it include extra battery？ RTXSW-LO26-IIW-EU
Dear MarcusWilliams.
The bike only comes with one battery, it does not include extra battery .
For more information, you can find at this link:https://www.tomtop.com/p-rtxsw-lo26-iiw-eu.html

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Lusterko
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#1478

Posted 15 days ago

Could you please check if my order has been successfully paid for?

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Meagan
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#1479

Posted 15 days ago

Quote :Posted 12 minutes ago
Could you please check if my order has been successfully paid for?

Dear Lusterko,

Could you please provide us with your order number? So that we can respond to you as soon as possible.

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keyser
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#1480

Posted 12 days ago

Qu'en est-il de ma commande ?

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