Forum Home > Help Center > Frequently asked questions about payment
  • valdovino

  • junior member
  • Replies:

    29
  • Posts:

    33
  • Credits:

    223

valdovino junior member

  • Replies: 29
  • Posts: 33
  • Credits: 223
#111
  • Posted 5 years ago

Posted 5 years ago 2018-08-13#111

I got an email from you that you have cancelled my order and I would like to ask why. I paid with Paypal immediately so I don’t understand. I already sent you the money. Could you please help me out? Otherwise I have to report the case to Paypal.
Order ID: BA18H10O5908-1F6YHE

share to:

  • valdovino

  • junior member
  • Replies:

    29
  • Posts:

    33
  • Credits:

    223

valdovino junior member

  • Replies: 29
  • Posts: 33
  • Credits: 223
#112
  • Posted 5 years ago

Posted 5 years ago 2018-08-13#112

It has been over a month and I still have not received my order.  My order # is AA18F25R1836-218Q1V.  Do you know how long it normally takes?

share to:

  • Deividas

  • junior member
  • Replies:

    24
  • Posts:

    27
  • Credits:

    183

Deividas junior member

  • Replies: 24
  • Posts: 27
  • Credits: 183
#113
  • Posted 5 years ago

Posted 5 years ago 2018-08-13#113

 I would like my order AA18H08Q0502-4BK8SU to be canceled 

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    12194
  • Posts:

    1
  • Credits:

    24948

Meagan Tomtop Rep

  • Replies: 12194
  • Posts: 1
  • Credits: 24948
#114
  • Posted 5 years ago

Posted 5 years ago 2018-08-13#114

Quote :Posted 4 hours ago

I got an email from you that you have cancelled my order and I would like to ask why. I paid with Paypal immediately so I don’t understand. I already sent you the money. Could you please help me out? Otherwise I have to report the case to Paypal.
Order ID: BA18H10O5908-1F6YHE

Dear Customer,

We have not received your payment. The amount will be returned to your account within 7 working days. 

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    12194
  • Posts:

    1
  • Credits:

    24948

Meagan Tomtop Rep

  • Replies: 12194
  • Posts: 1
  • Credits: 24948
#115
  • Posted 5 years ago

Posted 5 years ago 2018-08-13#115

Quote :Posted 4 hours ago

It has been over a month and I still have not received my order.  My order # is AA18F25R1836-218Q1V.  Do you know how long it normally takes?

Dear  Customer,

Can you contact the local post office with your full name and tracking number #BZ025892343CN ? Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    12194
  • Posts:

    1
  • Credits:

    24948

Meagan Tomtop Rep

  • Replies: 12194
  • Posts: 1
  • Credits: 24948
#116
  • Posted 5 years ago

Posted 5 years ago 2018-08-13#116

Quote :Posted 4 hours ago

 I would like my order AA18H08Q0502-4BK8SU to be canceled 

Dear Customer,

Could you please tell us the exact reason you need cancel this order ? And then i will give you  a reasonable solution. 

share to:

  • Rassel

  • junior member
  • Replies:

    38
  • Posts:

    11
  • Credits:

    131

Rassel junior member

  • Replies: 38
  • Posts: 11
  • Credits: 131
#117
  • Posted 5 years ago

Posted 5 years ago 2018-08-14#117

How much that price in the philippines.    J1440B 

share to:

  • Meagan

  • Tomtop Rep
  • Replies:

    12194
  • Posts:

    1
  • Credits:

    24948

Meagan Tomtop Rep

  • Replies: 12194
  • Posts: 1
  • Credits: 24948
#118
  • Posted 5 years ago

Posted 5 years ago 2018-08-14#118

Quote :Posted 3 hours ago

How much that price in the philippines.    J1440B 

Dear  Customer,

The price of this product in the Philippines is 711.07.

share to:

  • valdovino

  • junior member
  • Replies:

    29
  • Posts:

    33
  • Credits:

    223

valdovino junior member

  • Replies: 29
  • Posts: 33
  • Credits: 223
#119
  • Posted 5 years ago

Posted 5 years ago 2018-08-15#119

Can I cancel this order?
Order No.: AN18H11F2147-T8SMIG 

share to:

  • wandumzi

  • junior member
  • Replies:

    14
  • Posts:

    18
  • Credits:

    118

wandumzi junior member

  • Replies: 14
  • Posts: 18
  • Credits: 118
#120
  • Posted 5 years ago

Posted 5 years ago 2018-08-15#120

which type of remote controller? with or without number keys?   V2411EU 

share to:

Subject:

Message:(5 words at least)

Download our cool FREE App!

Enjoy App-EXCLUSIVE Deals