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  • RogerMissouri

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RogerMissouri junior member

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#101
  • Posted 5 years ago

Posted 5 years ago 2018-08-06#101

Tell me why this product to all countries is free of charge, and to Ukraine is paid? By what criteria?  

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  • Meagan

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Meagan Tomtop Rep

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#102
  • Posted 5 years ago

Posted 5 years ago 2018-08-06#102

Quote :Posted 4 hours ago

Will you please cancel my order no:  AP18G02L5911-5NA8SG 

Dear  Customer,

We have cancelled your order, and will refund the amount to you soon.

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  • Meagan

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Meagan Tomtop Rep

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#103
  • Posted 5 years ago

Posted 5 years ago 2018-08-06#103

Quote :Posted 4 hours ago

I would like to cancel the order AA18G20N1203-J384CK of the product: 

Ulefone Power 3 visage ID 4G Smartphone 6 Go + 64 Go 6080 mAh

Because I believe it won't take place. And I would like full payment back.

Dear  Customer,

We have refunded full amount to you, please double check it.

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  • Meagan

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Meagan Tomtop Rep

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#104
  • Posted 5 years ago

Posted 5 years ago 2018-08-06#104

Quote :Posted an hour ago

Tell me why this product to all countries is free of charge, and to Ukraine is paid? By what criteria?  

Dear  Customer,

You can choose the free general postal service, or you can choose to pay for express delivery. Different logistics methods have different transportation costs. Please refer to the official website information for specific prices.

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  • bensta

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bensta junior member

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#105
  • Posted 5 years ago

Posted 5 years ago 2018-08-07#105

Is it Support external mic?  D5003B

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  • Meagan

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Meagan Tomtop Rep

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#106
  • Posted 5 years ago

Posted 5 years ago 2018-08-07#106

Quote :Posted 49 minutes ago

Is it Support external mic?  D5003B

Dear  Customer,

We're afraid that it does not support  external mic.

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  • JuanCarlos

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JuanCarlos junior member

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#107
  • Posted 5 years ago

Posted 5 years ago 2018-08-09#107

I now quit the order AN18G23T1438-V61JFE because I don't need it anymore and you didn't deliver in time. I also don't want the article later. Please refund the money to my bank account within 2 weeks. 

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  • Meagan

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Meagan Tomtop Rep

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#108
  • Posted 5 years ago

Posted 5 years ago 2018-08-09#108

Quote :Posted 2 hours ago

I now quit the order AN18G23T1438-V61JFE because I don't need it anymore and you didn't deliver in time. I also don't want the article later. Please refund the money to my bank account within 2 weeks.

Dear  Customer,


Your item has been delivered on 2018-04-11.

Please check updates via this link :https://www.dhlparcel.nl/en/business/follow-your-shipment?tc=JVGL06047542338969358304&lc=en-NL
Here are the latest updates:

AUG 84:23 PMDelivered
DeliveredAUG 82:45 PM
Out for delivery
Out for delivery with the courier
If you have not received the item , please contact your local post office firstly?

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  • Carlotta

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Carlotta junior member

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#109
  • Posted 5 years ago

Posted 5 years ago 2018-08-10#109

I would like to check for my order. What is the update now?  Order: BA18G14L5808-7LLG9U

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  • Meagan

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Meagan Tomtop Rep

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#110
  • Posted 5 years ago

Posted 5 years ago 2018-08-10#110

Quote :Posted 2 hours ago

I would like to check for my order. What is the update now?  Order: BA18G14L5808-7LLG9U

Dear  Customer,

I've confirmed with related colleague, we will send your item out within 48 hours and make you informed timely.

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