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  • Leonildo

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Leonildo junior member

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#131
  • Posted 6 years ago

Posted 6 years ago 2018-07-05#131

 I order a Xiaomi Repeater on 07/05/18.I cant track them on shipping. I didnt got it until now. Where is my repeater?   BA18E07R4953-EQEG7N

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#132
  • Posted 6 years ago

Posted 6 years ago 2018-07-05#132

Quote :Posted an hour ago

 I order a Xiaomi Repeater on 07/05/18.I cant track them on shipping. I didnt got it until now. Where is my repeater?   BA18E07R4953-EQEG7N

Dear  Customer,

Can you contact the local post office with your full name and tracking number #RS737110944CN ? Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Odemar

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Odemar junior member

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#133
  • Posted 6 years ago

Posted 6 years ago 2018-07-06#133

What is duty free shipping option?  S1865B-EU

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  • Meagan

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Meagan Tomtop Rep

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#134
  • Posted 6 years ago

Posted 6 years ago 2018-07-06#134

Quote :Posted 20 minutes ago

What is duty free shipping option?  S1865B-EU

Dear  Customer,

We usually mark the parcel with lower value, so you might not need to pay the customs duties, yet it also depends on the customs rules of your country.The good news is that if you need to ship to UK, we can send you the product through a tax-exempt channel, which means we will be responsible for the tariffs.

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  • Aidan

  • junior member

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Aidan junior member

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#135
  • Posted 6 years ago

Posted 6 years ago 2018-07-09#135

I accidently or due to program error didnt enter street number at my order AA18G05T1314-ZE47WK.

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  • billiemaz

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billiemaz junior member

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#136
  • Posted 6 years ago

Posted 6 years ago 2018-07-09#136

I bought a telescope, it still did not arrive at my address. What to do?   Y1135

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  • Meagan

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Meagan Tomtop Rep

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#137
  • Posted 6 years ago

Posted 6 years ago 2018-07-09#137

Quote :Posted 3 hours ago

I accidently or due to program error didnt enter street number at my order AA18G05T1314-ZE47WK.

Dear Customer,

Please send address to support@tomtop.com, and then related colleague will change it in our system.

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#138
  • Posted 6 years ago

Posted 6 years ago 2018-07-09#138

Quote :Posted 2 hours ago

I bought a telescope, it still did not arrive at my address. What to do?   Y1135

Hello friend,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • osephine

  • junior member

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osephine junior member

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#139
  • Posted 6 years ago

Posted 6 years ago 2018-07-10#139

 what does duty free delivery mean? do you cover import taxes to Italy?    

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  • Meagan

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Meagan Tomtop Rep

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#140
  • Posted 6 years ago

Posted 6 years ago 2018-07-10#140

Quote :Posted 55 minutes ago

 what does duty free delivery mean? do you cover import taxes to Italy?    

Dear  Customer,

We usually mark the parcel with lower value, so you might not need to pay the customs duties, yet it also depends on the customs rules of your country.The good news is that if you need to ship to UK, we can send you the product through a tax-exempt channel, which means we will be responsible for the tariffs.

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