Not received my order yet 169 - Help Center

Meagan
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#891

Posted 5 years ago

Quote :Posted an hour ago
Hi there! I recently ordered a wangs tube amp, and wondering when it will be shipped?
Dear Desmond ,
Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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Gleisson
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#892

Posted 5 years ago

Fiz esta encomenda - BN19D30R1259-8LPY14 e recebi um email a dizer que tinha sido enviada no dia 2 de Maio.

Os 7 dias úteis terminaram ontem, podem dizer-me quanto tempo mais é que irá demorar a chegar a minha encomenda?

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Meagan
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#893

Posted 5 years ago

Quote :Posted 4 minutes ago
Fiz esta encomenda - BN19D30R1259-8LPY14 e recebi um email a dizer que tinha sido enviada no dia 2 de Maio.
Os 7 dias úteis terminaram ontem, podem dizer-me quanto tempo mais é que irá demorar a chegar a minha encomenda?
Olá Gleisson,
Por favor, verifique as atualizações através deste link:https://t.17track.net/en#nums=YT1912121215031487
Aqui está a última informação de rastreamento:
2019-05-06 07:25
AMSTERDAM - PAÍSES BAIXOS, Chegou no AEROPORTO DE AMSTERDÃO
2019-05-05 12:35
HONG KONG - HONG KONG, CHINA, Instalações Partidas no Aeroporto Internacional de HONG KONG
Se tudo correr bem, você receberá o item dentro de 15-25 dias úteis.

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Tonton
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#894

Posted 5 years ago

The order AN19B22D4127-Z4TDJV has not been received, although it has been almost months since the order.

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Meagan
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#895

Posted 5 years ago

Quote :Posted 6 minutes ago
The order AN19B22D4127-Z4TDJV has not been received, although it has been almost months since the order.
Dear Tonton ,
Can you contact the local post office with your full name and tracking number # UP902052637CN ?
Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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Caine
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#896

Posted 5 years ago

Need to cancel order BA19E19T3521-M0SFL7 please.

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Meagan
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#897

Posted 5 years ago

Quote :Posted 4 minutes ago
Need to cancel order BA19E19T3521-M0SFL7 please.
Dear Caine ,
We've paused your order in our system. Could you please tell us exact reason you need cancel this order ? And then we will give you a proper solution.

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franceschi
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#898

Posted 5 years ago

My order BA19E09Q3828-V5LAT I still has not arrived can you please let me know if is on the way ?

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Meagan
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#899

Posted 5 years ago

Quote :Posted 4 minutes ago
My order BA19E09Q3828-V5LATI still has not arrived can you please let me know if is on the way ?
Hello franceschi ,
Please check updates via this link:https://t.17track.net/en#nums=YT1913021216009768
Here is the latest tracking information:
2019-05-21 13:55
TEXAS CITY, TX, At U.S. Postal Service facility,Accepted by U.S. Postal Service - Tracking ID 9261290983244633254213
2019-05-21 06:17
TEXAS CITY, TX, In transit,In transit to U.S. Postal Service
If everything goes well, you will receive the item within 15-25 working days.

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LAMBOTTE
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#900

Posted 5 years ago

I just placed an order and used the wrong address for it to be mailed to.

My order number is BA19E22Q4446-9MN6WN

Can you please help me ?

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