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Forum Home > Help Center > Not received my order yet

  • charliene

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charliene junior member

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#871
  • Posted 6 years ago

Posted 6 years ago 2019-04-25#871

J'ai commandé des lunettes le 05/04/2019 ，order No.AA19D05L0930-A2FXNR Je n'ai toujours pas re?

u ma commande. Comment cela est-il possible ?

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  • antonionni

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antonionni junior member

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#872
  • Posted 6 years ago

Posted 6 years ago 2019-04-25#872

I did not get the adress right on order No.BA19D23Q1242-0SS2B0，please help .

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  • EFIGENIA

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EFIGENIA junior member

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#873
  • Posted 6 years ago

Posted 6 years ago 2019-04-25#873

I ordered parts from you which I have not received.AA19C15T1534-FRCSPQ ， When will I be getting my order?

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  • EFIGENIA

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EFIGENIA junior member

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#874
  • Posted 6 years ago

Posted 6 years ago 2019-04-25#874

Do you know when my order will be shipped ?

Order number : BN19D24C2146-PFD8YZ

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  • Meagan

  • Tomtop Rep

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Meagan Tomtop Rep

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#875
  • Posted 6 years ago

Posted 6 years ago 2019-04-25#875

Quote :Posted 5 minutes ago

J'ai commandé des lunettes le 05/04/2019 ，order No.AA19D05L0930-A2FXNR Je n'ai toujours pas re?

u ma commande. Comment cela est-il possible ?

Bonjour charliene,

Veuillez vérifier les mises à jour via ce lien:https://t.17track.net/en#nums=LX635724862NL

Voici les dernières informations de suivi:

2019-04-23 23:00

Votre courrier est disponible en point de retrait. Il y sera conservé pendant 15 jours et sera remis au destinataire sur présentation d'une pièce

d'identité.
2019-04-23 23:00

Votre courrier est disponible en point de retrait. Il y sera conservé pendant 15 jours et sera remis au destinataire sur présentation d'une pièce

d'identité.

Pouvez-vous contacter le bureau de poste local avec votre nom complet et le numéro de suivi n # LX635724862NL?

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  • Meagan

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Meagan Tomtop Rep

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#876
  • Posted 6 years ago

Posted 6 years ago 2019-04-25#876

Quote :Posted 8 minutes ago

I did not get the adress right on order No.BA19D23Q1242-0SS2B0，please help .

Dear antonionni,

Could you please send email to support@tomtop.com with correct address ? And then we will change it for you .

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  • Meagan

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Meagan Tomtop Rep

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#877
  • Posted 6 years ago

Posted 6 years ago 2019-04-25#877

Quote :Posted 9 minutes ago

I ordered parts from you which I have not received.AA19C15T1534-FRCSPQ ， When will I be getting my order?

Dear  EFIGENIA ,

Can you contact the local post office with your full name and tracking number # RH104605124TR？

Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Meagan

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Meagan Tomtop Rep

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#878
  • Posted 6 years ago

Posted 6 years ago 2019-04-25#878

Quote :Posted 9 minutes ago

Do you know when my order will be shipped ?

Order number : BN19D24C2146-PFD8YZ

Hello EFIGENIA ,

Please check updates via this link:https://t.17track.net/en#nums=9939726252

Here is the latest tracking information:

2019-04-25 14:35

SHENZHEN - CHINA, PEOPLES REPUBLIC, Processed at SHENZHEN - CHINA, PEOPLES REPUBLIC

2019-04-25 10:24

SHENZHEN - CHINA, PEOPLES REPUBLIC, Shipment picked up

If everything goes well, you will receive the item within 15-25 working days.

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  • Miriano

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Miriano junior member

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#879
  • Posted 6 years ago

Posted 6 years ago 2019-04-29#879

Salve, ho ordinato per la prima volta 2 prodotti da voi che ad oggi non sono mai arrivati, potrei avere informazioni a riguardo?

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  • sharon

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sharon junior member

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#880
  • Posted 6 years ago

Posted 6 years ago 2019-04-29#880

Regarding Order on Apr 28/19 - Order # AN19D29D2108-PA0PPP.

The shipping address of this order is incorrect.Can you please fix it ?

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