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Forum Home > Help Center > Not reveived my order yet

  • Meagan

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Meagan Tomtop Rep

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#861
  • Posted 5 years ago

Posted 5 years ago 2019-04-22#861

Quote :Posted 9 minutes ago

AN19D21S3736-3GHMPB Sorry, there was an error on this order. 

The ship-to address is not current.

It was due to my son's paypal being used.

Dear sharon,

Could you please send email to support@tomtop.com with correct address ? And then we will change it for you .

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  • Meagan

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Meagan Tomtop Rep

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#862
  • Posted 5 years ago

Posted 5 years ago 2019-04-22#862

Quote :Posted 10 minutes ago

6 weeks ago I ordered a lamp from you and paid for it.

Unfortunately no delivery has reached me yet.

Dear  friend,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Kamylla

  • junior member

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Kamylla junior member

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#863
  • Posted 5 years ago

Posted 5 years ago 2019-04-23#863

I have not received may order  AN18L29G4850-F6LAWI  it's been a while now and i'm getting worried!

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  • wesclay

  • junior member

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wesclay junior member

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#864
  • Posted 5 years ago

Posted 5 years ago 2019-04-23#864

I entered my address incorrectly ,can it be replaced?

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  • Meagan

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Meagan Tomtop Rep

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#865
  • Posted 5 years ago

Posted 5 years ago 2019-04-23#865

Quote :Posted 13 minutes ago

I have not received may order  AN18L29G4850-F6LAWI  it's been a while now and i'm getting worried!

Dear Kamylla ,

Can you contact the local post office with your full name and tracking number # YT1901521215035894 ?

Because in many cases, the parcel has already arrived, but the logistics information is delayed to update.

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  • Meagan

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Meagan Tomtop Rep

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#866
  • Posted 5 years ago

Posted 5 years ago 2019-04-23#866

Quote :Posted 14 minutes ago

I entered my address incorrectly ,can it be replaced?

Dear wesclay ,

Could you please send email to support@tomtop.com with order number and correct address ? And then we will give you a reasonable solution.

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  • osephine

  • junior member

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osephine junior member

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#867
  • Posted 4 years ago

Posted 4 years ago 2019-04-24#867

Please could you cancel this order as I have not requested or authorised it !

I have notified my bank and would appreciate a full refund ASAP .

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  • Upendra

  • junior member

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Upendra junior member

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#868
  • Posted 4 years ago

Posted 4 years ago 2019-04-24#868

Ho acquistato il numero d'ordine. Ancora non è arrivato nulla, come possiamo risolvere questo problema?

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  • Meagan

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Meagan Tomtop Rep

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#869
  • Posted 4 years ago

Posted 4 years ago 2019-04-24#869

Quote :Posted 24 minutes ago

Please could you cancel this order as I have not requested or authorised it !

I have notified my bank and would appreciate a full refund ASAP .

Dear osephine ,

Could you please send email to support@tomtop.com with order number ? And then we will give you a reasonable solution.

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  • Meagan

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Meagan Tomtop Rep

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#870
  • Posted 4 years ago

Posted 4 years ago 2019-04-24#870

Quote :Posted 24 minutes ago

Ho acquistato il numero d'ordine. Ancora non è arrivato nulla, come possiamo risolvere questo problema?

Caro Upendra,

Potresti mandare un'email a support@tomtop.com con il numero d'ordine? E poi ti daremo una soluzione ragionevole.

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