Forum Home > Help Center > Not reveived my order yet
  • Meagan

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#31
  • Posted 4 years ago

Posted 4 years ago 2017-10-18#31

Quote :Posted 13 hours ago

Hello

AN17I23M3452-7VU48M

the tracking number still reply error 404 since several days.

Hello, your package with tracking No.1Z06981A6899721696  has been delivered on 2017-10-13. Would you please check details with your local post office or your family/neighbors ? Any updates, please send email to support@tomtop.com. Thanks.

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  • Meagan

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#32
  • Posted 4 years ago

Posted 4 years ago 2017-10-18#32

Quote :Posted an hour ago

Hi! I have same problem with my order. Order#BN17H19B1409-9E9LZ5

Hi,Could you kindly contact your local post office with your full name and tracking number #985200000000044425?Because in many cases, the parcel has already arrived but the logistics information is delayed to update.Any updates, please send email to support@tomtop.com,and we will follow up this matter all the time until you receive the parcel. Thanks.

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  • kertvpalerika

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#33
  • Posted 4 years ago

Posted 4 years ago 2017-10-19#33

I have the same problem

AN17I07H4203-3BQW3L

please help

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  • Meagan

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#34
  • Posted 4 years ago

Posted 4 years ago 2017-10-20#34

Quote :Posted 14 hours ago

I have the same problem

AN17I07H4203-3BQW3L

please help

Hello,Could you kindly contact your local post office with your full name and tracking number #LVS169821000822214?Because in many cases, the parcel has already arrived but the logistics information is delayed to update. Any updates, please send email to support@tomtop.com,and we will follow up this matter all the time until you receive the parcel. Thanks.

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  • Fab91170

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#35
  • Posted 4 years ago

Posted 4 years ago 2017-10-20#35

Hello

I have the same problem : 

Order number 

BN17J13P4755-TF2CDR

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  • Meagan

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#36
  • Posted 4 years ago

Posted 4 years ago 2017-10-20#36

Quote :Posted an hour ago

Hello

I have the same problem : 

Order number 

BN17J13P4755-TF2CDR

Hello, your order has been sent out on 2017-10-17. It usually takes 3-5 working days for carrier to update shipping information. Please check it few days later. If you have any other problems or need assistance, please send email to support@tomtop.com.

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  • stiinta

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#37
  • Posted 4 years ago

Posted 4 years ago 2017-10-22#37

I did not receive the product ordered in 10.10.2017 what happened?BA17J08U3219-19BNV0when does it arrive?

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  • Meagan

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#38
  • Posted 4 years ago

Posted 4 years ago 2017-10-23#38

Quote :Posted 5 hours ago

I did not receive the product ordered in 10.10.2017 what happened?BA17J08U3219-19BNV0when does it arrive?
Hello Traian, your order #BA17J08U3219-19BNV0 has been sent out with tracking No.RL913965105CH, you can check the updates via this link:http://www.17track.net/en/track?nums=RL913965105CH&fc=0. It usually takes 12-18 working days for carrier to finish the shipment. Please keep patience and wait few days. If you have any other problems or need assistance, please send email to support@tomtop.com. Thanks a lot.

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  • puneetnhi

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#39
  • Posted 4 years ago

Posted 4 years ago 2017-10-25#39

Hi Yet I have not received my order please rovide status.

Order No.: AA17I28D4639-DC0XAK

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  • Meagan

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#40
  • Posted 4 years ago

Posted 4 years ago 2017-10-26#40

Quote :Posted 3 hours ago(Being review)

Wher is my Order AA17J20O4415-JCJLFH?

Hello nick pottuyt, We're so sorry to inform you that we have not received your payment as you failed to finish the transaction. Could you please contact paypal  or your bank to confirm the details ? Any needs or updates, Please send email to support@tomtop.com. Thanks a lot.

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